Alicen Billings
SHRM - SCP
Philomath,OR
Summary
Human Resources certified Senior Professional with background in Business Administration, Business Analysis, and strategic competencies in Marketing and Branding. Proven success in streamlining operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
17
17
years of professional experience
1
1
Certification
Work History
HR Generalist Supervisor, Exempt
Community Services Consortium
Albany, Oregon
11.2021 - Current
- Exempt level manager at a Community Action Agency administering social services to marginalized populations in Linn, Benton, Polk, and Lincoln counties and managed a staff workforce of 200 employees
- Currently serving as Project Manager for dual agency Enterprise Software Implementation using Ceridian Dayforce. Point of contact for the agency, and advisor to executive management on decision making process. Assign and monitor communication plans, education of implementation team and staff, assign and monitor task completion and deliverables, escalation point and coordinator for agency and individual needs and issues. Coordination with sister agency, OCW COG, and providing counsel and advisory services to their HR staff and Project Manager.
- Developed strong communication and organizational skills through working on group projects and bringing stakeholders from across a four county area with diverse program needs to the table and assist in meeting their business needs.Performed benefits administration to include claims resolution, change reporting, approving invoices for payment and communicating benefit information to employees
- Develop and maintain affirmative action program; maintains other records, reports and logs consistent with EEO regulations
- Provide employee relations counseling to management and staff
- Assists in preparation and evaluation of reports, decisions and data analysis for the agency
- Recommends new approaches, policies and procedures to effect continual improvements in efficiency of the department and services performed
- Assists in preparation and analysis related to labor agreements
- Identifies issues and proposes solutions
- Assist in the selection and implementation of a new ERP
- Maintains compliance with federal and state employment regulations.
- Review and process annual performance appraisals by working with supervisors to achieve consistency and compliance with established procedures.
- Completed projects on time and under budget while resolving complex issues for senior leaders.
- Conserved time and improved workflows by handling special projects and emergency solutions.
- Planned and managed recruitment activities for new hires using strategic personnel, staffing and position management practices, including problem solving vendor issues, and processing over 1000 applicants.
- Reviewed and screened applicant resumes to identify qualified candidates.
- Maintained work structure by updating job requirements and job descriptions for positions.
- Improved customer service rankings by quickly resolving issues to improve overall satisfaction.
- Advocated for staff members and counsel supervisors to identify and resolve conflicts.
- Delivered consultative services and recruited qualified and diversified candidates for employment.
- Fielded employee inquiries related to insurance, pension plan, vacation, sick leave and employee assistance.
- Conducted workplace compliance training to reduce liability risks and operate effectively.
- Reviewed existing policies and procedures to make recommendations for enhancing work productivity, recruitment, hiring processes and talent management.
- Provided troubleshooting and technical assistance in use of HRIS.
- Liaised between management and employees to deliver conflict resolution, alleviate problems and interpret compensation and benefits policies.
- Partnered with senior leadership to establish and develop corporate and HR policies and procedures.
- Developed strong communication and organizational skills through working on group projects and bringing stakeholders from across a four county area with diverse program needs to the table and assist in meeting their business needs.
Front End Lead Clerk, direct operational assistant
Winco Foods, Inc
Corvallis, Oregon
11.2018 - 11.2021
- Recognized as outstanding employee with bonus
- Given shift of choice for outstanding leadership and results
- Assigning and Reviewing work of 50+ clerks shift in all 10 store departments
- Store Operations Management, administering policies and responsibilities, as needed
- Communications and Customer Service management, including coordinating and managing competing priorities, delegating tasks, and communicating effectively to all stakeholders to bring about desired results and follow through
- Assist management in enforcing policy and procedure, sit in on and provide disciplinary counsels
- Conflict Resolution, and assisting in loss prevention
- Handle and enforce COVID-19 mandates and regulations
- Address and support subordinates’ disability needs
- Processing, down-stacking, cataloging, and re-ordering inventory
- Implementing management requests, including building merchandising displays, and coordinating task completion of multi-stage project
- Managing schedules of over dozen subordinates
- Assisting in coaching and disciplining subordinates
- Leading and Supervising Freight Crew responsible for ordering and processing several thousand cases shift; meeting target without exception, including first night
- Used data processing and statistical software to process large amounts of data and paperwork.
- Acquired product and service knowledge to provide solutions to customers.
- Recorded and tracked operational expenses to identify and eliminate wasteful spending.
- Incorporated solution selling strategies to highlight ROI.
- Communicated with management to explain issues and formulate solutions.
- Offered technical support and troubleshot issues to enhance productivity.
- Interacted with vendors to purchase and set up equipment and services.
Lead Marketing Consultant
Atwood Electric, LLC
Sigourney, IA
11.2017 - 11.2018
- Direct report to Vice President and supervisor of designer and print team
- Primary duties included:
- Re-Branding and redesigning Atwood’s 30+ year old logo, and marketing materials
- Business to Business Marketing of Solar
- Direct Sales Marketing of Solar with writing and implementation of telemarketing program including in depth market, financial, and data analysis using Excel
- Using Excel and Helioscope projections to assist customers and management
- Bookkeeping, and financial analysis of projects and assignments
- Ongoing Communications with multiple stakeholders using CRM software.
- Developed technical and non-technical marketing presentations, public relations campaigns, articles and newsletters.
- Conducted market research and reported on clients' competition.
- Regularly updated and edited content for website.
- Worked within budget parameters to develop and implement marketing strategies by analyzing key data and consumer demographics.
- Assisted in development of products and services previously unrepresented in industry to increase shares in new markets
Lead Research Assistant
College of Business, Oregon State University
Corvallis, OR
03.2015 - 06.2016
- For Company to Client project, team leader for 5-6 peers
- During internship worked for Ford, Kia, Corvallis Clinic, and College of Forestry
- As Lead on College of Forestry’s marketing research initiative was tasked with:
- Creating and implementing market strategy for brand application
- Researching, writing, and reporting to stakeholders, including creating Excel spreadsheets for data management
- Collaborating directly with College of Forestry Liaison
- Developing Qualtrics survey and reaching out to over 10,000 industry professionals and engaging them in metric
- Data mining results, following up with survey clients as needed, and writing final report and presentation for College of Forestry.
- Identified issues, analyzed information and provided solutions to problems.
- Led projects and analyzed data to identify opportunities for improvement.
Vice President
Ace Rooter Service, LLC
Corvallis, OR
08.2006 - 01.2015
- Cofounder of successful start-up, top rated in 1 year; sold to partner, and returned to school
- Primary duties included:
- Executive Operations Management
- Day to day scheduling of multiple employees, as well as weekly schedule management
- Marketing Strategy including advertising, brand creation and development
- Bookkeeping, invoicing, accounting, and delinquent accounts, accounts payable
- Human Resources policy writing, hiring, and payroll management
- Human Resource consulting for business
- Data tracking and analysis
- Primary Customer Service point of contact, including account delinquencies and follow up
- Contract Management, including preliminary research, writing, and follow up
- Use of Office and QuickBooks Software for day to day operational management and budget
- Identified issues with production, workforce and material sourcing and implemented successful solutions.
- Resolved issues and recommended actions based on production and compliance reports.
- Used market insights to capitalize on key business opportunities for new advantageous partnerships.
- Orchestrated positive media coverage and stakeholder relations as public face of company.
- Employed optimal safety practices to reduce worksite complaints and hazards.
- Increased workflow by analyzing data and maximizing opportunities for improved productivity across several areas.
- Oversaw hiring, adding valuable, talented professionals to strengthen management team.
Education
Bachelor of Science - Communications & Natural Resources Management
Oregon State University
Corvallis, ORSkills
Human Resource Management – 7 yearsundefined
Certification
SHRM - SCP Certification
Timeline
SHRM - SCP Certification
01-2023
HR Generalist Supervisor, Exempt
Community Services Consortium
11.2021 - Current
Front End Lead Clerk, direct operational assistant
Winco Foods, Inc
11.2018 - 11.2021
Lead Marketing Consultant
Atwood Electric, LLC
11.2017 - 11.2018
Lead Research Assistant
College of Business, Oregon State University
03.2015 - 06.2016
Vice President
Ace Rooter Service, LLC
08.2006 - 01.2015
Bachelor of Science - Communications & Natural Resources Management
Oregon State University
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