Alicen Feliciano
MOUNT POCONO,Pennsylvania
Summary
Proven multitasker and exceptional communicator, I excelled at Bin 37, ensuring high-quality service by efficiently managing multiple tables and swiftly resolving customer concerns. My adeptness at cash handling and commitment to maintaining a positive and professional demeanor contributed to enhancing guest experiences and operational efficiency.
Developed strong customer service and multitasking skills in high-paced restaurant environment. Demonstrates ability to manage multiple responsibilities while maintaining positive and professional attitude. Seeking to transition into new field, leveraging skills in effective communication and team collaboration.
Work History
Server/Bartender
Bin 37
10.2020 - 01.2021
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Education
High School Diploma -
06-2001
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Customer service
- Multitasking and organization
- Positive and professional
- Positive guest interactions
- Reliable and responsible
- Reliability
- High energy and stamina
Timeline
Server/Bartender - Bin 37
10.2020 - 01.2021
Pocono Mountain High School - High School Diploma,
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