Alice Nhu Ngo
Duluth,GA
Summary
Hardworking and passionate individual with strong organizational skills eager to secure Loan Officer Assistant position. Ready to help Duluth team achieve company goals.
Overview
6
6
years of professional experience
Work History
Assistant Store Manager
Gao Fresh Noodle LLC
01.2021 - Current
- Developed a loyal customer base through personalized interactions, increasing repeat customers and their referrals.
- Provided support to store manager in budgeting processes, managing payrolls, and helping maintain financial stability for the business.
- Trained new employees on store policies, procedures, and best practices to ensure their success within the organization.
- Maintained positive customer relationships by responding quickly to customer service inquiries and feedbacks.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.
Quality Control Inspector
ODW Logistics
06.2019 - 12.2020
- Improved product quality by conducting thorough inspections and identifying defects in a timely manner.
- Enhanced production efficiency by implementing standardized inspection processes and procedures.
- Reduced product rejection rates by collaborating with production teams to address quality issues proactively.
Health Insurance Assistant
Tina Nguyen
07.2018 - 06.2019
- Greeted guests in with friendliness and professionalism.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Updated database of contacts and resources for the office.
- Answered and managed incoming and outgoing calls while recording accurate messages for the insurance broker.
- Strengthened client relationships through consistent follow-up communication and efficient problem resolution.
Education
Associate of Applied Science - Accounting
Portland Community College
Portland, OR06.2018
Skills
- Time Management
- Customer Service
- Relationship Building
- Analytical Thinking
- Attention to Detail
- Teamwork Orientation
Languages
Vietnamese
Native or Bilingual
English
Professional Working
Timeline
Assistant Store Manager
Gao Fresh Noodle LLC
01.2021 - Current
Quality Control Inspector
ODW Logistics
06.2019 - 12.2020
Health Insurance Assistant
Tina Nguyen
07.2018 - 06.2019
Associate of Applied Science - Accounting
Portland Community College
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