Alicia A. Antuna
South San Francisco
Summary
Expert in optimizing operational processes and boosting customer satisfaction through efficient problem-solving. Proven ability to communicate effectively with stakeholders, facilitating collaboration and project success. Dedicated to utilizing technology for precise data management and enhanced service delivery.
Overview
12
12
years of professional experience
Work History
Office Technician
Department of Transportation
Foster City
10.2024 - Current
- Identified service needs through probing questions, ensuring accurate data entry into electronic systems for optimal service delivery.
- Resolved customer complaints promptly, enhancing customer satisfaction through effective communication and problem-solving.
- Facilitated smooth operations by coordinating with stakeholders to ensure timely information exchange.
Executive/Accounting Assistant
South San Francisco Unified School District
South San Francisco
08.2023 - 01.2024
- Prepared outgoing student records requests, ensuring timely access for parents, social services, and attorneys.
- Processed student applications for SEIS, Infinite Campus, and CALPADS systems.
- Assisted program specialists and case managers with updates in SEIS and Infinite Campus, enhancing data accuracy and compliance.
- Managed transfer requests for students moving to new districts.
- Researched CALPADS and SEIS databases to identify and resolve data errors, improving overall data integrity.
Sales/Dog Care Provider
Dog caregiver
South San Francisco
08.2018 - 08.2023
- Managed client accounts, ensuring high retention rates and satisfaction.
- Utilized CRM software to track sales leads and manage client interactions.
- Presented tailored advertising solutions to clients, enhancing engagement and persuasiveness.
- Developed marketing materials, including brochures and flyers, to support sales efforts.
Executive Assistant
Paragon Accounting
Brisbane
03.2022 - 08.2023
- Managed calendars in Outlook to optimize scheduling and reduce appointment conflicts.
- Processed client invoices to ensure timely billing and payment collection.
- Updated client financials in QuickBooks for various professional sectors including dentistry and construction.
- Generated yearly, quarterly, and monthly financial reports, including balance sheets and profit and loss statements using QuickBooks.
- Prepared 1099 forms for tax season, ensuring compliance for client employees and vendors.
- Organized monthly bank statements to support accurate financial reporting for clients.
Bookkeeper
Self Employed
South San Francisco
08.2020 - 08.2022
- Compiled financial reports, including monthly, quarterly, and yearly summaries, to provide clear insights into business performance.
- Generated and processed financial reports monthly and quarterly to facilitate informed decision-making.
- Reconciled monthly and yearly credit card and bank statements for small businesses.
- Documented transaction details for monthly expenses to ensure accurate financial tracking.
Sales Associate
Gap Inc
Burlingame
03.2018 - 03.2022
- Worked with team members to meet and exceed daily sales goals, fostering a collaborative environment.
- Delivered exceptional customer experiences, contributing to customer satisfaction and loyalty.
- Organized merchandise on sales floor to enhance store presentation and improve shopping experience.
- Participated in visual merchandising to enhance store displays.
- Assisted the Brand Manager with new inventory and events within the store.
Administrative Associate
Genentech
South San Francisco
02.2016 - 06.2016
- Managed accounts payable and receivable for reconciled invoices utilizing MS Excel and Oracle databases to support financial accuracy.
- Reconciled outstanding invoices with vendors, facilitating timely payments for department managers.
- Managed complex daily calendars, arranging efficient domestic and international travel.
- Updated organizational department chart through completion of weekly, monthly, and quarterly tasks to ensure clarity.
Technical Data Analyst
Western Union
San Francisco
03.2014 - 02.2015
- Analyzed data in Tealeaf CRM to create dashboards that monitor key metrics and identify error codes.
- Managed documents across SharePoint, Iron Mountain, and PeopleSoft systems to streamline retrieval processes.
- Processed contractor paperwork, including laptop and desk phone requests, ensuring smooth onboarding for new hires.
Education
Certificate - Medical Billing
Chico State University
05-2023
Associates of Arts Degree -
San Joaquin Delta College
Stockton, CA 05-2001
Diploma -
Saint Mary’s High School
Stockton, CA06-1998
Skills
- Customer service
- Customer Support
- Data Analysis
- QuickBooks
- Microsoft Office Suite
- Excel
- Word advanced features
- Power Point
- Access
- Database Management
- Project Management
- SAP products
- Record Keeping
- Email Management
Skills - Software And Crms
- QuickBooks
- Microsoft Office Suite
- SAP products
- Tealeaf
- Splunk
- Backstop
- Oracle
- Lotus Notes
Timeline
Office Technician
Department of Transportation
10.2024 - Current
Executive/Accounting Assistant
South San Francisco Unified School District
08.2023 - 01.2024
Executive Assistant
Paragon Accounting
03.2022 - 08.2023
Bookkeeper
Self Employed
08.2020 - 08.2022
Sales/Dog Care Provider
Dog caregiver
08.2018 - 08.2023
Sales Associate
Gap Inc
03.2018 - 03.2022
Administrative Associate
Genentech
02.2016 - 06.2016
Technical Data Analyst
Western Union
03.2014 - 02.2015
Certificate - Medical Billing
Chico State University
Associates of Arts Degree -
San Joaquin Delta College
Diploma -
Saint Mary’s High School