Alicia Ali Kay

• Developed strategic business plans to enhance operational efficiency and customer satisfaction.
• Implemented marketing strategies that increased brand visibility and customer engagement.
• Oversaw daily operations ensuring compliance with industry standards and regulations.
• Managed day-to-day business operations.
• Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
• Implemented marketing strategies to increase brand awareness and attract new customers.

• Analyzed customer needs to deliver tailored fitness solutions and enhance satisfaction.
• Managed project timelines and deliverables, ensuring alignment with client expectations.
• Developed comprehensive project plans to streamline workflows and enhance operational efficiency.
• Established long-term relationships with clients, resulting in increased repeat business.
• Consulted with customers to assess needs and propose optimal solutions.
• Coordinated timely delivery of materials and resources to job sites, preventing delays in project timelines.
• Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.

• Seasonal position
• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Organized and detail-oriented with a strong work ethic.
• Demonstrated strong organizational and time management skills while managing multiple projects.
• Proven ability to learn quickly and adapt to new situations.
• Used critical thinking to break down problems, evaluate solutions and make decisions.

In 2011, I had back surgery that unfortunately resulted in complications and damage. To fix this, a reparative surgery was needed, followed by a series of additional surgical procedures.

• Passionate about learning and committed to continual improvement.
• Worked flexible hours across night, weekend, and holiday shifts.
• Proven ability to learn quickly and adapt to new situations.

• Supervised customer service team, ensuring high standards of service quality and performance.
• Implemented process improvements that increased efficiency in handling customer inquiries.
• Resolved complex customer issues by coordinating with cross-functional teams to ensure satisfaction.
• Mentored staff on best practices in customer care, fostering a culture of excellence and teamwork.
• Boosted team morale and motivation by recognizing individual achievements and fostering a positive work environment.
• Facilitated open communication channels within the team, promoting idea sharing and problem-solving discussions.
• Researched issues to obtain appropriate answers to customer inquiries.

During this time, I was fortunate enough to live in Germany. My children were 6 months, 5 years, and 7 years old, and we decided that I should stay home and spend some time teaching them about the culture.

• Proven ability to learn quickly and adapt to new situations.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Strengthened communication skills through regular interactions with others.

• Streamlined booking processes using advanced travel management software for improved operational efficiency.
• Coordinated travel arrangements for clients, ensuring seamless itineraries tailored to individual preferences.
• Assisted in managing client inquiries, providing timely and accurate information on travel options.
• Developed and maintained relationships with vendors to enhance service offerings and negotiation outcomes.
• Maintained up-to-date knowledge of industry trends, enabling informed suggestions on destinations and accommodations.
• Delivered exceptional service with prompt issue resolution, ensuring positive customer experiences.
• Maintained database of customers, planned trips and dedication information for travel staff.
• Provided support during times of crisis or disruption by swiftly rebooking affected travelers.