Alicia Alvillar
Glendale,AZ
Summary
Diverse professional with experience as a healthcare administrator and recent pawnbroker, excelling in property appraisals, cash management and sales. Recognized for training new employees and maintaining high standards of security procedures, ensuring a profitable and compliant business environment. All while maintaining a high customer satisfaction experience and meeting monthly goals.
Overview
3
3
years of professional experience
Work History
Pawnbroker
Super Pawn
10.2024 - Current
- Handled cash management duties effectively maintaining accuracy in daily reconciliations deposit preparations.
- Performed weekly inventory checks and ran reports.
- Negotiated fair prices for both buying and selling items while maintaining profitability goals for the business.
- Improved sales performance by employing effective merchandising techniques to showcase high-value items.
- Provided training to new employees on company policies, procedures, valuation methods, and industry regulations.
Front Desk Receptionist
Maloney Chiropractic Clinic
01.2024 - 08.2024
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Scheduled, coordinated and confirmed appointments and meetings.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
Estimator
Kaizen Collision Center
02.2023 - 01.2024
- Supported customers throughout the repair process, addressing concerns and providing updates on progress as needed.
- Reviewed and approved invoices and payments, verifying accuracy of expenses.
- Showcased exceptional customer service skills when interacting with clients in high-stress situations, providing empathy and reassurance during difficult times.
- Facilitated seamless interactions between customers, insurance representatives, and shop personnel during the claims process.
- Conducted thorough damage assessments, identifying all necessary repairs to restore vehicles to pre-accident conditions.
Education
High School Diploma - Medical Billing & Coding
Arizona College
Glendale, AZSkills
- Effective communicator
- Property appraisals
- Documentation skills
- Sales proficiency
- Item pricing
- Training and coaching
- Store audits
- Law enforcement cooperation
Timeline
Pawnbroker
Super Pawn
10.2024 - Current
Front Desk Receptionist
Maloney Chiropractic Clinic
01.2024 - 08.2024
Estimator
Kaizen Collision Center
02.2023 - 01.2024
High School Diploma - Medical Billing & Coding
Arizona College