Alicia Anderson
Mc Grath,USA
Summary
Efficient assistant manager with solid track record in managing front office operations and enhancing guest experiences. Successfully implemented process improvements to streamline check-in procedures and boost customer satisfaction. Demonstrated leadership and communication skills in coordinating team efforts and resolving guest concerns.
Reliable Front Office assistant known for interacting with customers and responding appropriately to questions. Considered talented employee ready to tackle any responsibility with pleasant demeanor and attitude. Offering great verbal communication, writing and time management skills.
Overview
10
10
years of professional experience
Work History
Assistant Manager
Trailside Convenience Bait & Tackle
Isle, MN
06.2025 - Current
- Assisted in the management of daily operations, ensuring smooth and efficient workflow
- Supervised and trained employees, providing guidance and support to maximize productivity
- Resolved customer complaints or concerns promptly, ensuring high levels of customer service at all times
- Developed strong relationships with vendors and suppliers, negotiating favorable terms for procurement of goods
- Managed cash handling procedures, including opening/closing registers, preparing deposits, and reconciling discrepancies
- Developed employee schedules based on business needs while optimizing staffing levels during peak hours
- Utilized POS systems effectively to ring up customers accurately while maintaining a high level of efficiency
- Collaborated with the management team to develop and implement operational policies and procedures
- Managed inventory levels, ensuring adequate stock availability while minimizing excess or obsolete items
- Assisted in the recruitment, selection, and onboarding of new employees, ensuring a smooth transition into the team
- Maintained a clean and organized work environment
- Implemented cross-training initiatives among team members to enhance flexibility and ensure efficient operations during peak periods
- Assisted customers with inquiries or concerns regarding products/services while providing exceptional customer service experience
- Efficiently handled all incoming and outgoing mail, packages, and deliveries
Assistant Manager
Fiddlestix RV & Golf Resort
Isle, MN
04.2024 - 05.2025
- Assisted in the management of daily operations, ensuring smooth and efficient workflow
- Supervised and trained a team of employees, providing guidance and support to maximize productivity
- Conducted regular inventory checks to maintain accurate stock levels and minimize loss due to shrinkage
- Resolved customer complaints or concerns promptly, ensuring high levels of customer service at all times
- Developed strong relationships with vendors and suppliers, negotiating favorable terms for procurement of goods
- Managed cash handling procedures, including opening/closing registers, preparing deposits, and reconciling discrepancies
- Developed employee schedules based on business needs while optimizing staffing levels during peak hours
- Utilized POS systems effectively to process orders accurately while maintaining a high level of efficiency
- Increased overall store profitability by analyzing product performance data & adjusting pricing/markdowns accordingly
- Collaborated with the management team to develop and implement operational policies and procedures
- Managed inventory levels, ensuring adequate stock availability while minimizing excess or obsolete items
- Assisted in the recruitment, selection, and onboarding of new employees, ensuring a smooth transition into the team
- Maintained a clean and organized work environment
- Implemented cross-training initiatives among team members to enhance flexibility and ensure efficient operations during peak periods
- Assisted customers with inquiries or concerns regarding products/services while providing exceptional customer service experience
Front Desk Receptionist
Appeldoorn's Sunset Bay Resort
Isle, MN
10.2023 - 04.2024
- Managed a high volume of incoming calls, directing them to the appropriate departments or individuals
- Maintained cleanliness and organization of the front desk area at all times
- Efficiently handled all incoming and outgoing mail, packages, and deliveries
- Provided administrative support to various departments as needed, including data entry and filing
- Responded promptly to customer inquiries in person, via phone or email, resolving issues effectively
- Collaborated with other team members to ensure seamless communication across different departments
- Handled confidential information with utmost discretion while maintaining strict confidentiality protocols
- Trained new receptionists on office procedures, phone systems, and customer service best practices
- Served as a point of contact for building maintenance requests such as repairs or cleaning services
- Investigated complaints from customers regarding unsatisfactory experiences; resolved issues promptly
- Assisted with the onboarding process for new employees by providing necessary information and resources
- Maintained knowledge of company policies, procedures, and services to provide accurate information to guests
- Collaborated with IT department to troubleshoot technical issues related to phone systems or software
- Mentored junior receptionists in customer service techniques and professional etiquette
- Demonstrated strong problem-solving skills when handling difficult situations or demanding customers
- Served as a liaison between clients, staff members, and management, facilitating smooth operations
Front Desk Receptionist
Fiddlestix RV & Golf Resort
Isle, MN
05.2022 - 10.2023
- Greeted and welcomed guests, providing a positive first impression of the company
- Efficiently handled all incoming and outgoing mail, packages, and deliveries
- Maintained cleanliness and organization of the front desk area at all times
- Provided administrative support to various departments as needed, including data entry and filing
- Responded promptly to customer inquiries in person, via phone or email, resolving issues effectively
- Managed visitor logbook accurately by recording necessary details for security purposes
- Collaborated with other team members to ensure seamless communication across different departments
- Handled confidential information with utmost discretion while maintaining strict confidentiality protocols
- Trained new receptionists on office procedures, phone systems, and customer service best practices
- Served as a point of contact for building maintenance requests such as repairs or cleaning services
- Assisted with the onboarding process for new employees by providing necessary information and resources
- Maintained knowledge of company policies, procedures, and services to provide accurate information to guests
- Collaborated with IT department to troubleshoot technical issues related to phone systems or software
- Mentored junior receptionists in customer service techniques and professional etiquette
- Demonstrated strong problem-solving skills when handling difficult situations or demanding customers
- Served as a liaison between clients, staff members, and management, facilitating smooth operations
MSO
SPIRE Credit Union
Isle, MN
01.2016 - 10.2021
- Collaborated with members to help them identify their financial goals
- Educated members on how to optimize SPIRE's services to meet their individual needs
- Facilitated transactions, account opening and lending to improve the financial well-being of members
- Created meaningful relationships via excellent service and face to face interaction
- Supported my team by taking initiative to meet SPIRE's growth objectives
- Enjoyed working in a team environment to meet individual and branch goals
Waitress/Bartender/cook
Liberty Beach
Isle, MN
- Serving food and beverages in a professional manner with high levels of customer service
- Setting and cleaning tables and service areas
- Dealing with customer complaints
- Checking with customers to ensure that they are enjoying their meals and take action to correct any problems
- Escorting customers to their tables
- Explain how various menu items are prepared, describing ingredients and cooking methods
- Informing customers of daily specials.
- Presenting menus to customers and answer questions about menu items, making recommendations upon request
- Removing dishes and glasses from tables or counters, and take them to kitchen for cleaning
- Serving food and/or beverages to patrons; prepare and serve specialty dishes at tables as required
- Stocking service areas with supplies such as coffee, food, tableware, and linens
Waitress/Cook
1865 Cafe
McGrath, MN
- Provide customers with menus.
- Take customer orders and relay this to the kitchen.
- Serve food and beverages to customers.
- Listen to any complaints that patrons have and address them appropriately.
- Prepare bills and process payments.
Education
Associates degrees - HIT and Medical Administration
Rasmussen College-Minnesota
Saint Cloud, MN12-2012
Skills
- Organizational skills
- Restaurant experience
- Cash handling
- Food service
- Food preparation
- Microsoft Office
- Customer service
- Administrative experience
- Cashiering
- Serving
- Making and receiving phone calls
- Receiving and replying to emails
Timeline
Assistant Manager
Trailside Convenience Bait & Tackle
06.2025 - Current
Assistant Manager
Fiddlestix RV & Golf Resort
04.2024 - 05.2025
Front Desk Receptionist
Appeldoorn's Sunset Bay Resort
10.2023 - 04.2024
Front Desk Receptionist
Fiddlestix RV & Golf Resort
05.2022 - 10.2023
MSO
SPIRE Credit Union
01.2016 - 10.2021
Waitress/Bartender/cook
Liberty Beach
Waitress/Cook
1865 Cafe
Associates degrees - HIT and Medical Administration
Rasmussen College-Minnesota