Open To Work
Alicia Andrews
Dana Point,CA
Summary
Dedicated professional committed to delivering exceptional guest experiences through attentive service and culinary knowledge. Proven expertise in food and beverage service, staff training, and maintaining high operational standards in fast-paced environments. Exceptional interpersonal skills and adaptability, adept at fostering a positive team atmosphere and ensuring customer satisfaction.
Overview
1
1
Certification
15
15
years of professional experience
Work History
In Room Dining captain
Waldorf Astoria Hilton-Monarch Beach
Dana Point, US
09.2021 - Current
- Consistently maintained Forbes Standards in service excellence.
- Delivered food and beverage orders efficiently, ensuring accuracy and quality.
- Managed guest requests through HOTSOS and prioritized completion per standards.
- Trained and mentored new staff on service techniques and operational procedures.
- Communicated effectively with kitchen and service teams to coordinate timely order delivery.
- Supervised dining room operations, ensuring a high-quality guest experience.
- Recorded and logged orders accurately for processing and gratuity management.
- Maintained cleanliness and organization of dining areas throughout service.
Coordinator / In Room Dining Server
Pelican Hill Resort
Newport Beach, US
02.2017 - 04.2020
- Consistently adhered to Forbes Standards for service quality.
- Handled high volumes of guest inquiries and requests efficiently.
- Assisted with menu knowledge and provided suggestions to enhance guest experience.
- Managed the setup and delivery of guest amenities, ensuring timely service.
- Collaborated with kitchen staff to verify order accuracy and quality.
- Maintained accurate data entry for guest amenities and orders.
In Room Dining order taker / Server
St Regis Monarch Beach
Dana Point, US
04.2014 - 10.2018
- Executed suggestive upselling to enhance guest dining experiences.
- Received and communicated food and beverage orders with special requests.
- Ensured timely and accurate delivery of orders using POS systems.
- Maintained cleanliness and organization of service areas throughout shifts.
Server
Dana Point Yacht Club
Dana Point, US
10.2014 - 11.2015
- Served food and beverages promptly while ensuring guest satisfaction.
- Handled member requests with professionalism and efficiency.
- Collaborated with kitchen staff to coordinate meal preparations and deliveries.
- Maintained cleanliness and organization of dining areas.
Server
Angelina's Ristorante
01.2014 - 12.2014
- Greeted customers warmly and provided menu recommendations.
- Executed timely service of food and beverages, ensuring a positive experience.
- Monitored dining area cleanliness and maintained service stations.
- Processed payments accurately and managed guest inquiries effectively.
Order Taker/ Assistant Manager
Jon's Fish Market
Dana Point, US
05.2011 - 09.2013
- Provided exceptional customer service and secured accurate payments.
- Processed customer orders efficiently in a busy environment.
- Collaborated with staff to ensure order accuracy and timely service.
- Maintained compliance with food safety and sanitation standards.
Education
Associate of Arts -
04.2026 - 05.2026
General Education -
Skills
- Food safety compliance
- Guest relations
- Training and staff development
- Time management
- Effective communication
- Conflict resolution
- Data entry
- Sanitation standards
- Customer service
- POS systems (Micros, Opera)
- Multitasking
- Organizational skills
- Event planning
- Leadership
- Inventory management
- Fast learner
Certification
Food Handler Certification
Personal Information
Authorized To Work: US for any employer
Work Preference
Job Search Status
Open to workWork Type
Full TimeSalary Range
$69000/yr - $96000/yrTimeline
Saddleback College - Associate of Arts,
04.2026 - 05.2026
In Room Dining captain - Waldorf Astoria Hilton-Monarch Beach
09.2021 - Current
Coordinator / In Room Dining Server - Pelican Hill Resort
02.2017 - 04.2020
Server - Dana Point Yacht Club
10.2014 - 11.2015
In Room Dining order taker / Server - St Regis Monarch Beach
04.2014 - 10.2018
Server - Angelina's Ristorante
01.2014 - 12.2014
Order Taker/ Assistant Manager - Jon's Fish Market
05.2011 - 09.2013
Dana Hills High School - General Education,