Alicia Arreguin
Phoenix,AZ
Summary
Experience in the dental field and sales. The past eight years I achieved rapid advancement to a special project role within months as a QA/PAF agent. Cultivated a diverse skill set through involvement in various projects, including HCR, EMR, and failed coding. Leveraged cross-departmental experience to enhance adaptability and effectiveness in fulfilling work duties.
Overview
9
9
years of professional experience
Work History
Quality Assurance Agent
Datavant
Phoenix, AZ
05.2017 - 03.2026
- Audit pended requests for medical records to confirm accuracy, ensuring the data is correct and complete.
- Ensure all handled data complies with HIPAA, HITECH, and state/federal regulations governing Protected Health Information (PHI).
- Audit records to meet client-specific service-level agreements (SLAs).
- Identify trends in errors or bottlenecks in the workflow and recommend corrective actions.
- Maintain records of audit findings.
Sales Associate
Cricket Wireless
Phoenix, AZ
02.2017 - 04.2017
- Provided exceptional customer service, addressing inquiries and resolving issues efficiently.
- Assisted customers in selecting products, resulting in enhanced shopping experiences.
- Managed inventory levels and restocked merchandise to maintain optimal product availability.
Business associate
Primerica Financial Services
Avondale, AZ
10.2016 - 02.2017
- Providing personalized "Financial Needs Analysis" to help clients manage debt, build savings, and get properly protected
- Operating as an independent business owner rather than a traditional employee, focusing on self-driven sales performance
Education
Dental Assistant -
Carrington College
Phoenix, AZ02.2015
Skills
Modified systems to ensure flexibility in response to evolving needs
Committed to delivering high-quality results while maintaining a proactive approach to challenges
Adapted swiftly to new concepts and processes to enhance team performance
Developed comprehensive expertise to support multifaceted project requirements
Implemented strategies to optimize resource utilization and improve productivity
Maintained focus on critical elements to ensure high-quality outcomes
LANGUAGES
Fluent in English and Spanish
Timeline
Quality Assurance Agent
Datavant
05.2017 - 03.2026
Sales Associate
Cricket Wireless
02.2017 - 04.2017
Business associate
Primerica Financial Services
10.2016 - 02.2017
Dental Assistant -
Carrington College