Melanie Hazelwood

Project Management & Leadership:

* Evaluated client needs, created personalized plans to meet individual needs, developed timelines to meet customized goals

* Tracked progress toward milestones to ensure progress remained on track and goals met, adjusted plans as needed in response to changes in client status

* Supervised other team members, modified plans to be followed by support personnel to meet goals and create cohesive client care plans

* Served on Traumatic Brain Injury and Young Stroke Disease Specific Team

* Oriented new employees, evaluated employee competencies, educated peers in specialized treatment techniques, performed student education and training

* Performed billing services to insurance companies, ensured accuracy of information provided to receive payment for services rendered

* Collaborated with team members to develop plan to mitigate risks, implement solutions, and evaluate successes

Team Collaboration & Communication:

* Collaborated with inter-departmental team members to establish car plans and meet goals for comprehensive patient care

* Communicated daily with team members to update knowledge base, attended and contributed to weekly team meetings to modify patient care plans and address impediments to progress

* Communicated with outside vendors and resources to order specialized medical equipment, cooperated with variety of representatives (ie interdisciplinary care members, case managers, insurance companies, etc,) to address barriers to meeting goals

* Facilitated conferences between hospital staff and client or stakeholders in patient care to address challenges and solutions as they arise

* Prioritized client and stakeholder communication and education to ensure satisfaction and success with end goals and transition home from hospital, updated stakeholders on client status throughout hospital stay via phone, email, and in-person communication

Time Management & Scheduling:

* Scheduled clients in coordination with various healthcare disciplines and around procedures, adjusted schedule multiple times daily in response to evolving parameters

* Organized employee coverage for multiple regions and care settings, selected appropriate resources for performing specialized tasks

* Managed goals of multiple clients concurrently while maintaining quality services provided, prioritized tasks to meet pressing deadlines