Alicia Baca
City Of Waco
Waco,TX
18
years of professional experience
Friendly and responsible professional with experience supporting guests across in-person and digital service settings. Strong verbal communication, attention to detail, and teamwork skills support accurate transactions and effective issue resolution. Focused on delivering dependable service and a positive guest experience.
Work History
Cameron Park Zoo Guest Services
5 Years 2 Months- Managed time efficiently in order to complete all tasks within deadlines.
- Processed daily deposits, managed cash and card transactions.
- Responded to guest inquiries via phone in admissions.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in a fast-paced environment.
- Skilled at working independently and collaboratively in a team-oriented environment.
- Developed and maintained courteous and effective working relationships.
Guest Services Cashier
4 Years- Engaged with guests, answering questions about merchandise and locations.
- Processed cash, card, and check transactions, ensuring accuracy and efficiency at point of sale.
- Maintained a tidy checkout lane to enhance customer experience.
- Assisted customers in enrolling in Target Red card loyalty program through Target Red card loyalty program.
- Balanced cash drawer and resolved register discrepancies with attention to detail.
Digital Customer Service Associate
8 Years 10 Months- Resolved guest inquiries through digital channels, delivering accurate support for orders, returns, and account issues.
- Stayed current on company products and services, ensuring accurate information was provided to customers at all times.
- Communicated clear service updates to guests, reducing confusion during shipping, pickup, and refund processes.
- Developed rapport with clients by promptly responding to their needs, resulting in increased customer retention.
Education
Travel And Tourism - Travel And Tourism
High School Diploma
Skills
Client relations
Reliability
Calm under pressure
Teamwork and collaboration
Customer service
Problem-solving
Transaction accuracy
Time management
Friendly
positive attitude
Timeline
Cameron Park Zoo Guest Services
City Of Waco
08.2021 - CurrentRead More
Guest Services Cashier
Target
08.2017 - 08.2021Read More
Digital Customer Service Associate
Target
08.2008 - 06.2017Read More
Travel And Trade Career Institute
Travel And Tourism from Travel And Tourism
Read More
San Pedro High School
High School Diploma
Read More