Alicia Baker

* Managed approximately 15-20 inbound customer calls with professionalism, ensuring prompt response to HVAC service inquiries

• Scheduled service appointments coordinating technician availability and customer preferences
• Provide proactive ETA updates to customers, maintaining trust throughout service delivery
• Processed permit applications and coordinate parts ordering for seamless installation experiences

Delivered exceptional customer service to 25-35 dealership clients coordinating Harley-Davidson deliveries

• Maintained proactive communication regarding delivery schedules, timing changes, and service updates
• Resolved customer concerns and delivery issues quickly, preserving strong business relationships
• Built trusted relationships with dealership personnel through reliable service and responsive communication
• Supervised daily dispatch operations to ensure timely delivery and customer satisfaction.
• Managed real-time tracking systems to monitor shipments and address potential issues proactively.

• Managed high-volume phone and email inquiries for expedited freight services with consistent professionalism
• Resolved customer issues related to shipment tracking, delivery schedules, and freight concerns
• Coordinated delivery appointments with customers, accommodating special requests and timing requirements
• Created statewide alert system to proactively notify customers of freight issues, improving transparency
• Provided exceptional internal customer service to drivers as their primary support contact
• Maintained detailed documentation in CRM systems ensuring continuity of customer service
• Directed dispatching, routing, and tracking of 15 fleet vehicles.

• Managed approximately 30-70 inbound customer calls daily for medical supply orders with empathy and professionalism
• Made outbound calls to process orders, verify information, and ensure satisfaction
• Maintained HIPAA compliance while providing personalized service to healthcare clients
• Built rapport with repeat customers, fostering loyalty and repeat business
• Managed order processing and fulfillment using company-specific software systems.

• Greeted and assisted customers in face-to-face retail environment, providing personalized experiences
• Assessed customer needs and recommended appropriate products for costumes and party supplies
• Supervised team of 19 employees while maintaining focus on customer satisfaction
• Resolved shipping discrepancies and customer concerns regarding order fulfillment
• Operated cash registers and processed special orders with follow-up to ensure satisfaction

• Provided exceptional phone support to 20-50 customers and bank representatives for third-largest check printer in USA
• Researched and resolved complex account issues, demonstrating patience and problem-solving skills
• Educated customers on product options, features, and security measures for informed decisions
• Zero Security Breaches: Recognized for perfect security record handling sensitive financial information
• Cross-Trained Specialist: Selected to handle multiple call types during high-volume periods
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Collaborated with team members to develop best practices for consistent customer service delivery.
• Maintained accurate records of customer interactions using CRM software.