Daniel Gonzalez
Riverside,CA
Summary
Results-driven professional with extensive experience at Enterprise Car Sales, focusing on contract funding and strategic planning across multiple dealerships. Proficient in Microsoft Office, enhancing operational efficiency and customer service delivery. Consistently recognized for achieving sales targets and elevating customer satisfaction through strong communication skills.
Overview
14
14
years of professional experience
4
4
Certifications
Work History
Administrative Customer Service Representative
Enterprise Car Sales
Montclair, CA
10.2024 - Current
- Conducted follow-up calls post-sale to confirm customer satisfaction and address any concerns.
- Coordinated with customers to collect missing information and documents necessary for funding.
- Follow up with lenders regarding all funding delays and discrepancies across multiple dealerships.
- Scan and upload sales documents to the finance company.
- Send weekly sales reports and related sales documents to corporate.
- Sent FedEx packages to corporate office and customers to ensure timely delivery. to both the corporate office and customers.
- Logged new vehicles received and reconciled inventory logistics to ensure accuracy and accountability.
- Maintain databases of vehicle repairs, drop-offs, and pickups.
- Keep files organized for the dealership.
- Make sure office supply inventory levels are adequate and order new supplies when necessary.
- Complete the end-of-the-month sales report.
- Process check deposits.
- Ensured compliance while sending 10-day demand letters.
Records Trainee
County of Orange
Santa Ana, CA
09.2023 - 01.2024
- Review inmate records and set release dates to determine whether Penal Code sections governing early release apply, and update release dates in accordance with established guidelines.
- Review warrants and other court and legal documents to ensure they are complete, and that booking information complies with applicable regulations, laws, and procedures; initiate the inmate record, identify charges and other details, and update records as additional information becomes available.
- Updated automated and manual inmate records and tracking systems; communicated with other agencies and jurisdictions via phone, teletype, or correspondence, processing confidential data.
- Compiled remanding orders and prepared documents for inmate court appearances.
- Exercised sound judgment in decision-making within the jail environment. in decision-making processes within the jail environment. in navigating complex jail processes to ensure compliance with established policies. to navigate complex jail processes and ensure adherence to established policies. to navigate jail processes, ensuring adherence to policies and procedures.
Purchasing Loan Officer
Celer Mortgage
San Bernardino, CA
10.2021 - 03.2022
- Consulted with clients to clarify mortgage goals and identified suitable loan products.
- Review income documentation, assets, and credit reports to verify borrower eligibility.
- Handle incoming leads via phone, in person, email, text, and CRM.
- Delivered exceptional customer service, enhancing satisfaction for buyers and agents.
- Act as a liaison between your agent and potential buyers.
- Engaged in networking and marketing activities to attract new customers. to proactively prospect new customers.
Streamline Loan Officer
Mr. Cooper
Santa Ana, CA
09.2020 - 04.2021
- Supported sales by communicating effectively with customers, processors, and management throughout loan pre-qualification to closing, ensuring adherence to production standards.
- Completed mortgage applications using the company's loan product system. through the company's loan product system, including all initial required documents and stipulations.
- Effectively manage and follow up on leads generated by the marketing department.
- Managed reports on leads, sales contacts, pipeline, and relevant sales activities to track progress and align with sales goals.
- Ensured compliance with company policies and government regulations during daily operations.
Vacation Sales Representative
Wyndham Destinations
Anaheim, CA
01.2019 - 02.2020
- Delivered in-person presentations to clients, showcasing product benefits and features.
- Explained advantages of increasing ownership, facilitating informed decision-making.
- Oversaw growth of inbound leads, converting them into successful sales.
- Established commonality and built rapport with owners to enhance client relationships.
- Start transactions and use the correct closing methods.
- Meet all company quality assurance procedures.
Bail Consultant
Aladdin Bail Bonds
Santa Ana, CA
03.2012 - 12.2018
- Approach each lead with urgency while consistently delivering excellent customer service.
- Underwrote bonds to assess risk levels for informed approval decisions.
- Completed applications for indemnity and defendant to facilitate processing.
- Handled incoming and outgoing calls to assist clients with inquiries.
- Input detailed notes on all leads and accounts as discussed.
- Performed property analyses to establish home values and ownership status.
Education
Associate of Arts Degree - Business Administration
Cerritos Community College
Norwalk, CA12-2025
High School Diploma -
Downey High School
Downey, CA01.2001
Skills
- Sales closing and cross-selling
- Strategic planning and efficiency
- Microsoft Office proficiency
- Outlook and PowerPoint expertise
- Self-determination
Certification
Business Essentials - Cerritos Community College
Timeline
Administrative Customer Service Representative
Enterprise Car Sales
10.2024 - Current
Records Trainee
County of Orange
09.2023 - 01.2024
Purchasing Loan Officer
Celer Mortgage
10.2021 - 03.2022
Streamline Loan Officer
Mr. Cooper
09.2020 - 04.2021
Vacation Sales Representative
Wyndham Destinations
01.2019 - 02.2020
Bail Consultant
Aladdin Bail Bonds
03.2012 - 12.2018
Associate of Arts Degree - Business Administration
Cerritos Community College
High School Diploma -
Downey High School