Alicia Ballou
Schuylkill Haven,PA
Summary
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
6
6
years of professional experience
Work History
Retail Sales Associate
Ollies Bargain Outlet
Cressona, PA
02.2022 - 05.2022
- Created price tags and merchandise signs for new items.
- Conducted regular stock checks, reporting discrepancies and ordering stock replenishments as needed.
- Followed company policies, rules and procedures to promote company goals and maintain safety.
- Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors.
- Assisted customers by asking open-ended questions to understand needs and suggest suitable merchandise.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Organized displays to attract customers and promote sales.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Answered store and merchandise questions and led customers to wanted items.
- Processed and organized shipments, restocking merchandise on the sales floor promptly.
- Described merchandise and explained use, operation and care.
- Used product knowledge to suggest items to match client needs.
- Greeted customers upon entering the store and provided assistance.
- Handled customer feedback, implementing suggestions to improve the shopping experience.
- Cleaned shelves, counters and tables to maintain organized store.
Waitress
Pizza Hut
Pottsville, PA
02.2016 - 05.2017
- Answered phones
- Waited on tables
- Made sure the customers were happy.
- Cleaned the dining room
- I would help do dishes and help cook
- I would clean the bathroom
- I also made sure the salad bar wasa always filled
- I would help my boss with inventory sometimes
- I also ran register
Education
High School Diploma -
Blue Mountain High School
Orwigsburg, PA05-2013
Skills
- Customer engagement
- Shelf stocking
- Reliability and punctuality
- Returns and exchanges
- Positive and professional
- Stock replenishment
- Price tagging
- Friendly and outgoing
- Customer assistance
- Teamwork
- Flexible schedule
- Cash drawer balancing
- Cash handling
- Truck unloading
- Stocking and receiving
- Money handling
- Problem-solving
- Barcode scanning
Timeline
Retail Sales Associate
Ollies Bargain Outlet
02.2022 - 05.2022
Waitress
Pizza Hut
02.2016 - 05.2017
High School Diploma -
Blue Mountain High School