Hi, I’m
Alicia Sanders
Baltimore,MD
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
9
years of professional experience
Work History
DAR’s Place Adult Day Center
Program Manager
09.2023 - Current
Job overview
- Oversee the smooth functioning of the adult day center, including program activities, scheduling, and ensuring a safe and positive environment for participants.
- Develop and implement engaging and relevant programs for participants, focusing on their health, psychosocial, and educational needs.
- Lead and execute the enrollment and discharge processes for participants.
- Scheduling for all employees of department. Including general schedules, daily assignments, etc.
Sinai Hospital of Baltimore
Patient Services Manager
09.2022 - 09.2023
Job overview
- Facilitates and directs food service operations to ensure food is prepared in proper amounts, at proper times, according to menu and standardized recipes.
- Uses and assists in maintaining: Computerized food service management system used for purchasing; inventory control; standardized recipes development; nutritional analysis of menus; and patient nutrition care functions.
- Maintains and assists in revising standards and policies and procedures for food purchasing, inventory control, storage, preparation, service, safety, sanitation, and security.
- Conducts or participates in regular staff meetings to inform about upcoming events, policy or procedures changes, customer service reports, and to obtain staff input on operational activities to improve practices and outcomes.
- Collaborates with other unit managers, nutrition office staff, and RDs as needed to promote effective communication and processes to ensure patients’ nutritional needs are met.
- Demonstrates service excellence to customers, patients, families, coworkers, other departments and the community by showing respect, honesty, fairness and a positive attitude toward all.
- Scheduling for all employees of department. Including general schedules, daily assignments, etc.
John Hopkins Hospital
Patient Access Specialist
03.2022 - 09.2022
Job overview
- Maintained patient confidentiality by adhering to HIPAA guidelines and hospital policies.
- Provided exceptional customer service, addressing patient concerns promptly and professionally.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Handled sensitive situations involving distressed patients with empathy maintaining professionalism throughout interactions.
- Collaborated with clinical staff to ensure seamless coordination of care for patients.
- Participated in ongoing training programs to stay current with industry trends and best practices in patient access services.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
Northwest Hospital Center
Office Clerk/Dietary Supervisor
03.2016 - 03.2022
Job overview
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Maintained composure in stressful situations and continued to provide helpful and kind guest services for fantastic customer satisfaction.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Maintained organized files and stocked supplies to support team needs and maximize performance.
- Improved financial record-keeping accuracy with diligent tracking of invoices, payments received, and expense reports submitted for reimbursement.
Education
Milford Mill Academy Randallstown, MD
High School Diploma from Nursing
06.2011
Skills
- Medical Records
- Clerical/Administrative experience
- Medical Scheduling
- Exceptional communication skills
- Epic
- Payroll
- Inventory
Timeline
Program Manager
DAR’s Place Adult Day Center
09.2023 - Current
Patient Services Manager
Sinai Hospital of Baltimore
09.2022 - 09.2023
Patient Access Specialist
John Hopkins Hospital
03.2022 - 09.2022
Office Clerk/Dietary Supervisor
Northwest Hospital Center
03.2016 - 03.2022
Milford Mill Academy
High School Diploma from Nursing
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