Summary
Overview
Work History
Education
Skills
Certification
Education and Training
Timeline
Generic

Alicia Belcastro

Henderson,NV

Summary


Professional behavior technician with strong skills in implementing and monitoring behavior intervention plans. Skilled in applied behavior analysis, data collection, and progress monitoring. Collaborative team member focused on achieving positive outcomes and adapting to evolving needs. Reliable and driven by results. Experienced with implementing behavior intervention plans to support client development. Utilizes data collection and analysis to inform strategies and improve outcomes. History of effective communication with clients and team members to achieve therapeutic goals.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Registered Behavior Technician

Project Mind Inc.
03.2025 - Current
  • Promoted positive behavior change by utilizing reinforcement strategies, token economies, and behavior contracts.
  • Improved client behavior by implementing individualized ABA therapy plans and tracking progress.
  • Observed, monitored, and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
  • Prevented instances of maladaptive behavior escalation using de-escalation techniques while maintaining a safe environment for both staff members and clients alike.

Certified Pharmacy Technician

Walgreens Boots Alliance
02.2021 - 03.2025
  • Maintained strict patient confidentiality to adhere to HIPAA regulations and avoid data compromises.
  • Maintained clean and organized pharmacy shelving and work areas.
  • Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
  • Worked with insurance companies to process claims, resolve problems and obtain payments.
  • Completed and filed patient paperwork, updating records in system with insurance carrier changes and allergy information.
  • Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system.
  • Efficiently processed cash register transactions for new and refilled prescription orders.
  • Adhered to regulatory guidelines for workplace safety and customer confidentiality.
  • Established and updated patient profiles, medications and insurance details.
  • Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
  • Consulted with customers via telephone or in-person to assist with navigating pharmacy systems and completing requests.
  • Transmitted claims to insurance companies for payment and reconciled EOBs.
  • Managed inventories, rotated stock, removed expired or damaged drug products and resolved discrepancies in drug counts.

Assistant Store Manager

Walgreens Boots Alliance
06.2013 - 01.2021
  • Answered customer questions and addressed problems and complaints in person and via phone.
  • Handled complaints from customers by empathetically listening, recording details and offering solutions.
  • Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
  • Handled scheduling for store shifts to achieve adequate staffing.
  • Maintained inventory by checking merchandise to determine levels.
  • Delegated assignments based on team strengths to optimize floor coverage and service levels.
  • Coached and developed store associates through formal and informal interactions.
  • Oversaw aspects of maintenance, inventory and daily activity management.
  • Checked monthly sales and performance reports to support operational planning and strategic decision-making.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Formed and sustained strategic relationships with clients.

Education

Bachelor of Arts - Psychology

Nevada State University
Henderson, NV
05-2027

Associate of Science - Juvenile Corrections

College of Southern Nevada
Las Vegas, NV
05.2010

Skills

  • Medical billing experience
  • Problem-solving expertise
  • Communication skills
  • Work Planning and Prioritization
  • Client Rapport
  • Record management
  • Attention to Detail
  • Customer Experience
  • Microsoft Office Suite
  • Analytical problem-solving

Certification

  • Certified by the Nevada Applied Behavior Analysis Board and the BACB as a Registered Behavior Technician.

Education and Training

other

Timeline

Registered Behavior Technician

Project Mind Inc.
03.2025 - Current

Certified Pharmacy Technician

Walgreens Boots Alliance
02.2021 - 03.2025

Assistant Store Manager

Walgreens Boots Alliance
06.2013 - 01.2021

Bachelor of Arts - Psychology

Nevada State University

Associate of Science - Juvenile Corrections

College of Southern Nevada

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