ALICIA BERRYHILL
Spring Hill,FL
Summary
Very well respected young woman looking to help every person in the world, any way possible. Very Dedicated and Reliable looking to work my way up in the world, to make an impact.
Overview
11
11
years of professional experience
Work History
Behavioral Aide
Pasco County Schools
02.2023 - Current
- Assisted in developing transition plans for students moving between grade levels or schools, ensuring continuity of support services.
- Promoted inclusion within the school community by fostering positive relationships between students with behavioral challenges and their peers.
- Quickly identified problematic changes in patient behavior and progress by closely monitoring patients and keeping detailed records.
- Supported the development of self-advocacy skills in students by providing guidance on expressing needs appropriately.
- Collaborated with multidisciplinary teams to develop comprehensive treatment plans for students with behavioral challenges.
Tester
Perich Eye Center
05.2021 - 04.2022
- Created descriptive, concise, and useful defect reports and quality standards to highlight the testing process
- Took pictures of patients' eyes and helped the doctor with their needs
- Received the Cashier of the Month award and made the Dean's List for two semesters.
Customer Service Supervisor
Walmart Supercenter
05.2014 - 06.2021
- Was in charge of a team of many customer service representatives who assisted customers
- Oversaw the training and mentoring of new team members in order to increase productivity, accuracy, and customer service
- Instructed team members on how to provide friendly, professional service while adhering to established service models
- Oversaw day-to-day customer service operations in order to provide direction to employees and boost productivity
- Gathered and analyzed customer feedback data in order to come up with new strategies and corrective actions
- Increased efficiency and team productivity by promoting adherence to operational best practices and company policies
- Resolved issues that customers might encounter.
Customer Service
Circle k
01.2020 - 01.2021
- Checked customer prices and processed sales by scanning barcodes
- Helped customers with their general problems
- Double-checked promotions and discount policies, as well as followed up on money transfers and customer debts
- Helped customers sign up for store loyalty programs and explained the benefits in detail
- Restocked inventory and coordinated with coworkers.
Housekeeper
Healthcare Consultant
05.2013 - 09.2014
- Removed bed sheets and towels from rooms and used pre-treater prior to washing to restore all linens to pristine condition
- Moved chairs, desks, and beds around rooms to clean behind and underneath furniture
- Removed waste paper and other trash from premises to designated area
- Cleaned and stocked rooms per day by replacing used towels and linens, vacuuming floors, making beds, and restocking bathroom items
- Used a cloth to dust picture frames and wall hangings
- Cleaned the walls, carpets, and light fixtures on the spot.
Education
Some college (No degree) -
Keiser University Tampa
Tampa, FLHigh School Diploma -
Hudson High School
Hudson, FL01.2017
Skills
- Dusting
- Food service background
- Hospitality background
- Housekeeping
- Communication skills
- Expense control
- Creative problem solving
- Stocking bathrooms
- Sorting and washing laundry
- Customer-oriented
- Lead development
- Customer service
- Hardworking
- Physically strong
- Self-directed
- Multi-Task Management
- Scheduling
- Sales
- Organized
- Customer satisfaction
- Team player
- Fast learner
- Motivated
- Exceptional time management
- Excellent computer skills
- Safety Management
- Critical Thinking
- Assertiveness
- Crisis Intervention
- Data Collection
- Nonverbal Communication
- Excellent Communication
Accomplishments
- Cashier of the month
- Deans list (Two semesters)
Timeline
Behavioral Aide
Pasco County Schools
02.2023 - Current
Tester
Perich Eye Center
05.2021 - 04.2022
Customer Service
Circle k
01.2020 - 01.2021
Customer Service Supervisor
Walmart Supercenter
05.2014 - 06.2021
Housekeeper
Healthcare Consultant
05.2013 - 09.2014
Some college (No degree) -
Keiser University Tampa
High School Diploma -
Hudson High School