Alicia Borel
Jeanerette,LA
Summary
Proven leader with extensive experience in retail management, notably as Frameshop Manager at Hobby Lobby. Excelled in staff training and development, driving team collaboration, and enhancing customer satisfaction.
Overview
20
20
years of professional experience
Work History
Frameshop Manager
Hobby Lobby
New Iberia, LA
07.2018 - Current
- Resolved customer complaints promptly and professionally, maintaining high levels of satisfaction while protecting the company''s reputation.
- Maintained inventory levels for frame materials, matting, glass, and hardware to meet customer demands and reduce waste.
- Assign employees to specific tasks.
- Train/coach employees on proper framing techniques.
Store Manager
Family Dollar
Jeanerette, LA
11.2011 - 06.2018
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Assistant Manager
Sonic
Jeanerette, LA
06.2004 - 02.2012
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Education
Diploma - General Studies
West St. Mary High School
Baldwin, LA05.2006
Skills
Sales and marketing
Staff Training and Development
Teamwork and Collaboration
Customer Service
Time Management
Attention to Detail
Team Leadership
Timeline
Frameshop Manager
Hobby Lobby
07.2018 - Current
Store Manager
Family Dollar
11.2011 - 06.2018
Assistant Manager
Sonic
06.2004 - 02.2012
Diploma - General Studies
West St. Mary High School