Alicia Bosley

• Greet and check in patients in a professional and friendly manner.

• Verify patient information, insurance coverage, and collect co-payments.

• Schedule appointments and manage patient records in electronic health systems.

• Assist with patient inquiries regarding billing, insurance, and services.

• Maintain confidentiality of patient information in accordance with HIPAA regulations.

• Process medical documentation, including referrals, authorizations, and reports.

• Handle incoming calls and direct them to the appropriate department.

• Assist clinical staff with administrative tasks as needed.

• Ensure a clean and organized front desk and waiting area.

• Provide excellent customer service to enhance patient experience.

• Participated in regular meetings with management to assess and address issues and identify and implement improvements
• Maintained good relationships with suppliers in order to get product to warehouse efficiently, while addressing and resolving any issues swiftly
• Maintained correct price tags for stores
• Created and maintained relationships with Managers and District Managers of Lidl stores
• Contacted stores about product withdrawals, promotional items, price ticket and item scanning issues
• Allocating and ordering out promotional items for future advertised dates

• Responsible for leading, motivating, and managing staff within the Distribution Center
• Support the Logistics Manager with minimizing costs and improving efficiency of staff and processes
• Maintaining strong organization skills and the ability to multitask in a fast-paced and stressful environment
• Provide a strong floor presence and understanding of warehouse processes in order to set an example for others to follow
• Ensure all staff are trained on necessary equipment and all related certifications/training are up to date
• Ensure all safety precautions are being taken in accordance with state and federal laws and internal procedures
• Support in the management of inventory process and stock control, warehouse cleanliness, and control of external vendors
• Create, review, and process reports using excel and other Microsoft applications
• Perform quality checks
• Troubleshooting by identify and resolve problems
• Process incoming orders from stores, communicate with stores regarding orders, monitor picking progress, monitor and input data into the warehouse management system (SAP)
• Cross functional communication and support
• Support warehouse inventory processes
• Order and maintain office supplies for department

• Completed physical inventory counts each month
• Performed data entry and completed proper paperwork
• Recorded information, shortages and discrepancies to keep records current and accurate
• Kept documentation and records accurate and up to date with latest data to prevent errors in processing or delivery
• Checked picked pallets from selectors to ensure accurate picking and inventory
• Corrected inventory issues created by inaccurate picking mistakes

• Conferred with customers each day to maintain current understanding of needs and preferences, resolve issues and promote brand loyalty
• Stayed up to date on changing product and service options to provide top-notch support to customers and employees
• Oversaw activities of 20+ person team completing daily tasks, disciplining, and motivating employees to maximize performance
• Enhanced supervisory and leadership abilities by working closely with mentoring managers and store
• Pursued every opportunity to learn about food services at all levels and improve team member support