Brittney Olatunde
Selden
Summary
Results-driven professional with a Doctor of Education (Ed.D.) in Human Development Leadership (2026) and extensive experience in healthcare administration, youth development, and customer service. Skilled in meta-analysis, SPSS, and both quantitative and qualitative research methods. Proven ability to manage patient communications, verify insurance, coordinate care, and support multi-specialty practices. Adept at data-driven decision-making, program evaluation, and delivering high-quality service in fast-paced environments.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Patient Access Representative
Mount Sinai Health System
- Answered high-volume patient calls with professionalism and empathy
- Verified insurance coverage and patient eligibility
- Updated practice management systems accurately
- Scheduled appointments for multi-specialty practices
- Maintained confidentiality and compliance with healthcare regulations
- Most Recent
Youth Skills Specialist
SCO Family of Services
12.2017 - Current
- Provided monthly youth engagement and support
- Submitted required documentation and reports in a timely manner
- Facilitated workshops for youth ages 14+
- Documented interactions in system databases
Inside Claims Adjuster
Allstate Insurance
05.2016 - 06.2017
- Investigated and evaluated insurance claims
- Negotiated settlements with a customer-focused approach
- Collaborated in a fast-paced team environment
- Met performance and operational goals
Education
Doctor of Education (Ed.D.) - Human Development Leadership
Murray State University
Murray, KY08.2026
MSc - Human Development Leadership
Murray State University
Murray, KY12.2021
BSc - Youth and Nonprofit Leadership
Murray State University
Murray, KY12.2015
High School Diploma - undefined
Christian County High School
05.2007
Skills
- Strong communication and interpersonal skills
- Critical thinking and problem-solving
- Customer service excellence
- Project coordination and organization
- Team collaboration and leadership
- Technology proficiency (Microsoft Office Suite)
- Data entry and systems management
- Microsoft Word, Excel, PowerPoint
- Quantitative and qualitative research methods
- Meta-analysis and systematic review techniques
- Statistical analysis using SPSS
- Data interpretation and reporting
- Program evaluation and assessment
- Academic research writing and dissertation development
Certification
- Certified Nonprofit Leader — Murray State University, 2014
- Early Childhood Provider Certificate — Hopkinsville Community College, 2009
- Early Childhood Assistant Certificate — Hopkinsville Community College, 2007
Timeline
Youth Skills Specialist
SCO Family of Services
12.2017 - Current
Inside Claims Adjuster
Allstate Insurance
05.2016 - 06.2017
Patient Access Representative
Mount Sinai Health System
MSc - Human Development Leadership
Murray State University
BSc - Youth and Nonprofit Leadership
Murray State University
High School Diploma - undefined
Christian County High School
Doctor of Education (Ed.D.) - Human Development Leadership
Murray State University