Diedre Townsend-Taylor

• Registered patients through face-to-face interviews to collect demographic, insurance, and medical information, ensuring accurate and complete records.
• Explained admission forms and policies to patients, securing informed consent through clear communication.
• Obtained necessary signatures for privacy laws and consent for treatment.
• Assembled registration paperwork and placed identification bands on patients.

• Conducted insurance eligibility verifications to confirm patient coverage.
• Verified insurance coverage and eligibility prior to appointments and procedures.
• Executed benefits verifications to ensure patient eligibility for services.
• Resolved issues that arose during the registration process in a timely manner.
• Managed customer service inquiries regarding account balances or payment plans.
• Utilized effective communication skills to explain policy changes to patients and their families.
• Performed eligibility determinations to confirm patient service access.
• Assisted in developing new processes for registration operations to enhance workflow efficiency.
• Executed payment collection processes to maintain timely revenue cycle and improve cash flow.
• Collected and entered co-pays and deductibles into system.
• Verified patient information to maintain accurate records.
• Addressed and resolved issues identified by billing staff related to eligibility and coverage.
• Performed administrative tasks such as scheduling appointments, answering phones, and responding to emails.
• Arranged hospital admissions for patients.
• Assisted with coding procedures and billing processes while ensuring compliance with HIPAA regulations.
• Processed pre-authorizations for medical services according to established guidelines.
• Developed detailed knowledge of insurance policies and procedures to ensure accurate verifications.
• Utilized Cerner software for managing patient records effectively.
• Demonstrated ability to effectively prioritize tasks while managing multiple projects simultaneously.
• Compiled detailed reports analyzing patient account activities to support informed decision-making.
• Demonstrated proficiency in data entry for accurate record keeping.
• Applied medical terminology knowledge to enhance communication with healthcare professionals.
• Maintained patient confidentiality to protect sensitive information.
• Professionalism and ethics
• Patient relations
• Implemented electronic recordkeeping for efficient patient data management.
• Teamwork
• Multitasking
• Problem-solving
• Attention to detail
• Organizational skills
• Conducted employment verifications to confirm applicant backgrounds.
• Reviewed incoming correspondence from patients or third parties regarding accounts receivable matters.
• Performed referral verifications to confirm patient service authorizations.
• Attention to detail
• Organizational skills

• Reviewed applications for childcare approval, ensuring compliance with regulations.
• Collaborated with childcare providers to improve service delivery and meet family needs.
• Provided childcare services supporting families in need.

Processed loan applications accurately and efficiently for diverse clients.

• Resolved customer inquiries and issues to enhance loan servicing experience.
• Facilitated smooth loan transactions by coordinating with internal departments.
• Handled routine and complex inquiries from customers, title companies and vendors each day.
• Ensure customer taxes were handled properly
• Ensured compliance with regulatory standards by reviewing documentation thoroughly.
• Collaborated with team members to improve service delivery methods.
• Provide payoff statements for both title and mortgage holders.
• Provided support during audits by preparing necessary documentation and reports.