Catherine Cuff
Northwell Health
Middletown,NY
15
years of professional experience
Outgoing and dedicated medical practice patient representative with proven skills in patient satisfaction, organizational skills, and attention to detail. Experience in Cerner, Power Chart, insurance verification, and prior authorizations. Also experienced in patient registration, faxing, phone calls, and message taking.
Work History
Medical Practice Patient Representative (MPPR)
3 Years 5 Months- Facilitated patient admissions and scheduling to enhance operational flow.
- Addressed patient inquiries, ensuring clarity and satisfaction in services provided.
- Implemented effective problem-solving techniques to resolve diverse patient concerns promptly.
- Facilitated communication between patients, families, and medical professionals for optimal care coordination.
- Enhanced patient satisfaction by addressing concerns and providing compassionate assistance.
- Informed patients of excessive wait times and offered to reschedule appointments.
- Maintained strict confidentiality of sensitive information in compliance with HIPAA regulations and company policy.
- Assisted patients with insurance claims, facilitating smooth transactions and proper coverage.
- Contributed to a positive workplace culture by actively participating in team meetings and professional development opportunities.
- Collaborated with medical staff to ensure timely and accurate communication of patient needs.
- Stayed calm under pressure and successfully dealt with difficult situations.
- Verified patient insurance eligibility and entered patient information into the system.
- Answered incoming calls, scheduled appointments and filed medical records.
- Engaged with patients to provide critical information.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Greeted and assisted patients with check-in procedures.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Provided excellent customer service to patients and medical staff.
- Delivered support to medical staff in completion of patient paperwork.
- Responded to inquiries by directing calls to appropriate personnel.
Associate/Assistant Front End Manager
11 Years 1 Month- Initiated role in South Yarmouth, MA from 2012 to 2015
- Moved to Nantucket, MA (2015-2021)
- Moved to New Windsor, NY (working in Newburgh, NY) (2021-2023)
- Supervised front-end operations, ensuring compliance with company policies and procedures.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Monitored cash drawers in 30 checkout stations to verify adequate cash supply.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Implemented effective scheduling techniques, balancing employee availability with store needs to maintain optimal staffing levels during peak hours.
- Participated in regular management meetings to stay informed about company updates, policy changes, and opportunities for professional development.
- Trained and mentored team members to enhance customer service skills and operational efficiency.
- Experience in register, self check out, cash office, customer service desk, and stocking (grocery and health and beauty).
Education
High School Diploma
- Keith D. Witherell Memorial Music - Scholarship Recipient
Skills
Scheduling appointments
Insurance verification
Registration services
Cerner expertise
HIPAA
Customer service
Multitasking and organization
Patient check-in
Customer engagement
Privacy and confidentiality
Caring and empathetic
Friendly and outgoing
Timeline
Medical Practice Patient Representative (MPPR)
Northwell Health
03.2023 - CurrentRead More
Associate/Assistant Front End Manager
Stop and Shop Supermarkets
01.2012 - 02.2023Read More
Dennis Yarmouth Regional High School
High School Diploma
Read More