Samia Zambrano
Highland
Summary
Dedicated employee with a pleasant personality and a proactive approach with patients via active listening and question response. A multitasking Patient Representative with expertise in managing the check-in process and patient flow within the office.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Medical Practice Patient Representative
Nuvance Health
05.2024 - Current
- Scheduled appointments for patients and placed reminder calls 48 hours before office visits
- Implemented effective problem-solving techniques to resolve diverse patient concerns promptly.
- Observed all facility rules and regulations regarding patient data to promote confidentiality and integrity.
- Facilitated communication between patients, families, and medical professionals for optimal care coordination.
- Enhanced patient satisfaction by addressing concerns and providing compassionate assistance.
- Advocated for patients'' rights, ensuring their needs were met within the scope of the healthcare system.
Certified Pharmacy Technician
Hannaford Supermarket
09.2021 - Current
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
- Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Verified patient data and billing information to discover and resolve erroneous bills due to system errors.
Medical Receptionist
Sun River Health
10.2023 - 05.2024
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
Server
That's Amore Pizzeria
07.2021 - 08.2021
- Cultivated warm relationships with regular customers.
- Checked identification for minimum age for sale of alcoholic beverages.
- Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Bussed and reset tables to keep dining room and work areas clean.
- Increased sales significantly by upselling higher-end products to customers.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
Education
High School Diploma -
Unidad Educativa “La Inmaculada”
02.2020
Skills
- Patient data confidentiality
- Drug Inventory Control
- Team Collaboration
- Workflow Optimization
- Managing Prescription Refills
- Patient Confidentiality
- Customer service
- Privacy and confidentiality
- Scheduling appointments
- Medical terminology
Certification
- Certified Pharmacy Technician
- Certified Clinical Medical Assistant
Languages
Spanish
Native or Bilingual
Timeline
Medical Practice Patient Representative
Nuvance Health
05.2024 - Current
Medical Receptionist
Sun River Health
10.2023 - 05.2024
Certified Pharmacy Technician
Hannaford Supermarket
09.2021 - Current
Server
That's Amore Pizzeria
07.2021 - 08.2021
High School Diploma -
Unidad Educativa “La Inmaculada”
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