Sinthia Andrade
Danbury ,CT
Summary
Dedicated Medical Secretary with excellent skills in patient relations and office management. Equipped to handle fast-paced office operations with strong organizational skills. Fluent in English, Spanish and Portuguese.
Overview
16
16
years of professional experience
Work History
Medical Practice Patient Representative
Nuvance Health
11.2021 - Current
- Enhance office productivity by handling high volume calls per day.
- Manage master calendar and scheduled appointments for all providers.
- Facilitate patient prescriptions, refills
- Complete patient referrals to other medical specialists.
- Maintained current and accurate medical records for patients.
- Resolved customer complaints and address emergency requests and needs.
Outreach and Eligibility Team Lead
CT Institute Of Danbury For Communities
09.2015 - 04.2021
- Assisted clients with accurate eligibility form, application and document completion for financial assistance and State insurance enrollment
- Certified Application Counselor
- Devised and implemented strategies to streamline eligibility verification processes.
- Processed and certified documents for accuracy and compliance with government regulations. Scheduled appointments with applicants to gather information and explain annual benefits processes.
- Trained staff on current eligibility requirements and policies.
- Billing and Collection
- Community Outreach Events
- Negotiated to collect balance in full.
- Processed payments and applied to customer balances.
Bilingual Secretary
Family & Children's Aid
05.2007 - 11.2014
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling. Check in and Check out
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Organized paperwork such as charts and reports for office and patient needs.
- Supported office staff and operational requirements with administrative tasks.
- Managed master calendar and scheduled appointments for MD and Clinicians
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Translation as needed in office consultants
- Answered and triage crisis calls
Education
High School Diploma -
Danbury High School
Danbury, CT06.2003
Skills
- Provide excellent Patient Care
- Prior experience as Medical Secretary
- Excellent Multitasker
- Knowledge of medical coding, medical office procedures, regulations, medical terminology and HIPAA Guideline Compliance
- Excellent written and oral communication skills
- Years of experience working in fast paced medical office
- Clear Communication Skills
- Problem solver
- Fluent in Spanish & Portuguese
- Experience in Billing and Collection
Timeline
Medical Practice Patient Representative
Nuvance Health
11.2021 - Current
Outreach and Eligibility Team Lead
CT Institute Of Danbury For Communities
09.2015 - 04.2021
Bilingual Secretary
Family & Children's Aid
05.2007 - 11.2014
High School Diploma -
Danbury High School
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