Sinthia Andrade
Danbury ,CT
Summary
Dedicated Medical Secretary with excellent skills in patient relations and office management. Equipped to handle fast-paced office operations with strong organizational skills. Fluent in English, Spanish and Portuguese.
Overview
16
16
years of professional experience
Work History
Medical Practice Patient Representative
Nuvance Health
33 Germantown Rd, Danbury CT 06810 (Hybrid)
11.2021 - Current
- Enhance office productivity by handling high volume calls per day.
- Manage master calendar and scheduled appointments for all providers.
- Facilitate patient prescriptions, refills
- Complete patient referrals to other medical specialists.
- Maintained current and accurate medical records for patients.
- Resolved customer complaints and address emergency requests and needs.
Outreach and Eligibility Team Lead
CT Institute Of Danbury For Communities
120 Main Street, Danbury, CT 06810
09.2015 - 04.2021
- Assisted clients with accurate eligibility form, application and document completion for financial assistance and State insurance enrollment
- Certified Application Counselor
- Devised and implemented strategies to streamline eligibility verification processes.
- Processed and certified documents for accuracy and compliance with government regulations. Scheduled appointments with applicants to gather information and explain annual benefits processes.
- Trained staff on current eligibility requirements and policies.
- Billing and Collection
- Community Outreach Events
- Negotiated to collect balance in full.
- Processed payments and applied to customer balances.
Bilingual Secretary
Family & Children's Aid
75 West Street, Danbury, CT 06810
05.2007 - 11.2014
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling. Check in and Check out
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Organized paperwork such as charts and reports for office and patient needs.
- Supported office staff and operational requirements with administrative tasks.
- Managed master calendar and scheduled appointments for MD and Clinicians
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Translation as needed in office consultants
- Answered and triage crisis calls
Education
High School Diploma -
Danbury High School
Danbury, CT06.2003
Skills
- Provide excellent Patient Care
- Prior experience as Medical Secretary
- Excellent Multitasker
- Knowledge of medical coding, medical office procedures, regulations, medical terminology and HIPAA Guideline Compliance
- Excellent written and oral communication skills
- Years of experience working in fast paced medical office
- Clear Communication Skills
- Problem solver
- Fluent in Spanish & Portuguese
- Experience in Billing and Collection
Timeline
Medical Practice Patient Representative
Nuvance Health
11.2021 - Current
Outreach and Eligibility Team Lead
CT Institute Of Danbury For Communities
09.2015 - 04.2021
Bilingual Secretary
Family & Children's Aid
05.2007 - 11.2014
High School Diploma -
Danbury High School