Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jessica Horvath

Washington,CT

Summary

Dynamic Patient Representative with a proven track record at Nuvance Health, excelling in customer service and problem-solving. Enhanced patient trust through effective communication and streamlined appointment scheduling. Skilled in insurance verification and maintaining confidentiality, fostering strong relationships to ensure optimal care coordination. Committed to improving patient experiences and operational efficiency. Dedicated and detail- oriented Radiologic Technologist student with hands- on clinical experience in diagnostic imaging procedures, patient care, and radiation safety protocols. Strong understanding of anatomy, radiologic science and infection control. Committed to delivering compassionate care and supporting accurate diagnoses as part of a collaborative healthcare team. Actively pursuing ARRT certification and eager to contribute to a professional medical imaging environment.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Medical Practice Patient Representative

Nuvance Health
01.2021 - 08.2024
  • Resolved billing issues, resulting in increased patient trust and financial stability for the clinic.
  • Scheduled appointments for patients and placed reminder calls 48 hours before office visits
  • Implemented effective problem-solving techniques to resolve diverse patient concerns promptly.
  • Facilitated communication between patients, families, and medical professionals for optimal care coordination.
  • Observed all facility rules and regulations regarding patient data to promote confidentiality and integrity.
  • Maintained strict confidentiality of sensitive information in compliance with HIPAA regulations and company policy.
  • Coordinated care among various departments, streamlining processes and enhancing overall efficiency.
  • Worked with patients to ascertain issues and make referrals to appropriate specialists.

Patient Access Liaison

Nuvance Health
01.2016 - 01.2021
  • Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
  • Determined patient financial needs and referred eligible patients to proper county, state, or federal agencies to obtain financial assistance.
  • Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
  • Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
  • Trained new Patient Access Liaisons on best practices for efficient front desk operations, ensuring a high level of consistency across the team.
  • Collaborated with clinical staff to facilitate timely scheduling of appointments and diagnostic tests, minimizing delays in treatment plans.
  • Enhanced communication between patients, medical staff, and insurance providers to ensure seamless coordination of care.

Teacher

KinderCare Learning Centers
04.2013 - 12.2015
  • Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
  • Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
  • Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
  • Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.

Education

Bachelor of Arts - Education

University of North Carolina At Wilmington
Wilmington, NC
12-2011

Associate of Science - Radiology Technologist

Sacred Heart University
Fairfield, CT
05-2026

Skills

  • Customer service
  • Privacy and confidentiality
  • Scheduling appointments
  • Insurance verification
  • Medical terminology
  • Patient data confidentiality
  • Relationships and rapport
  • Clinical data entry
  • Healthcare
  • Problem-solving
  • Team collaboration

Certification

CPR certified

Timeline

Medical Practice Patient Representative

Nuvance Health
01.2021 - 08.2024

Patient Access Liaison

Nuvance Health
01.2016 - 01.2021

Teacher

KinderCare Learning Centers
04.2013 - 12.2015

Bachelor of Arts - Education

University of North Carolina At Wilmington

Associate of Science - Radiology Technologist

Sacred Heart University

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