Summary
Overview
Work History
Education
Skills
Timeline
Generic

Erica Light-Gardener

Norwalk,CT

Summary

Dedicated medical practice patient representative with expertise in scheduling, insurance verification, and maintaining patient confidentiality. Proven ability to enhance clinic workflows and improve patient experiences.

Overview

13
13
years of professional experience

Work History

Medical Practice Patient Representative

Nuvance- Northwell Surgical Oncology
Norwalk, CT
01.2023 - Current
  • Coordinated patient scheduling and follow-up appointments to enhance clinic workflow.
  • Assisted in maintaining electronic health records for accuracy and compliance with regulations.
  • Collaborated with medical staff to streamline communication between patients and healthcare providers.
  • Coordinated scheduling of radiology appointments, ensuring optimal patient flow and resource allocation.
  • Assisted in training new team members on scheduling protocols.
  • Handled incoming calls and inquiries, directing them to appropriate personnel promptly.
  • Managed front desk operations, ensuring efficient guest check-in and check-out processes.

Medical Practice Patient Representative

Nuvance- Northwell Pulmonology
Norwalk, CT
08.2013 - 01.2023
  • Coordinated patient scheduling and follow-up appointments to enhance clinic overflow.
  • Assisted in maintaining electronic health records for accuracy and compliance with regulations.
  • Collaborated with medical staff to steam line communication between patients and health care providers.
  • Coordinated scheduling of radiology appointments ensuring optimal patient flow and resource allocation.
  • Assisted in training new team members on scheduling protocols.
  • Handled incoming calls and inquiries, directing them to appropriate personnel promptly.
  • Managed front desk operations, ensuring efficient guest check in and check out processes.

Front Desk Receptionist

Soundview Medical Associates
Darien, CT
02.2013 - 08.2013
  • Managed multi-line phone system to efficiently direct calls and enhance patient communication
  • Scheduled appointments using electronic health record systems, optimizing office workflow
  • Provided exceptional customer service, addressing inquiries and resolving issues promptly
  • Coordinated with medical staff to ensure timely patient check-in and information accuracy

Education

High School Diploma -

Brien Mcmahon High School
Norwalk

Skills

  • Customer service
  • Privacy and confidentiality
  • Scheduling appointments
  • Insurance verification
  • Registration services
  • Patient service and assistance
  • Friendly and outgoing
  • Team collaboration

Timeline

Medical Practice Patient Representative

Nuvance- Northwell Surgical Oncology
01.2023 - Current

Medical Practice Patient Representative

Nuvance- Northwell Pulmonology
08.2013 - 01.2023

Front Desk Receptionist

Soundview Medical Associates
02.2013 - 08.2013

High School Diploma -

Brien Mcmahon High School

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