Danielle Martin
Ultimate Practice Solutions
Clinton,United States
1
Certification
22
years of professional experience
Experienced with managing patient relations and office coordination to ensure seamless practice operations. Utilizes effective communication and organizational skills to maintain high levels of patient satisfaction. Knowledge of administrative protocols and healthcare regulations essential for productive practice environment.
Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.
Work History
Medical Practice Representative
2 Years 10 Months- Facilitated patient scheduling and appointment coordination to enhance operational efficiency.
- Managed patient inquiries and provided accurate information regarding services and procedures.
- Collaborated with clinical staff to streamline communication between departments and improve patient flow.
- Implemented process improvements that reduced wait times for patients during visits.
- Trained new practice representatives on protocols, enhancing team performance and service delivery.
- Analyzed patient feedback to identify areas for service enhancement and implemented necessary changes.
- Led initiatives to improve the onboarding process for new patients, ensuring a seamless experience.
- Developed training materials for staff, supporting consistent application of best practices in patient care delivery.
- Maintained accurate records on all patients, guaranteeing privacy compliance and facilitating seamless care transitions between providers.
- Streamlined office processes, resulting in improved efficiency and reduced wait times for patients.
- Managed billing processes efficiently, reducing errors and improving cash flow management for the practice.
- Collaborated with medical staff to optimize scheduling and appointment availability for both new and existing patients.
- Enhanced patient satisfaction by providing exceptional service and addressing concerns promptly.
- Developed strong relationships with healthcare providers, contributing to increased referrals for the practice.
- Increased patient loyalty through effective communication strategies tailored to individual needs.
- Answered incoming calls, scheduled appointments and filed medical records.
- Verified patient insurance eligibility and entered patient information into system.
- Provided excellent customer service to patients and medical staff.
- Greeted and assisted patients with check-in procedures.
- Followed document protocols to safeguard confidentiality of patient records.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Facilitated communication between patients and various departments and staff.
- Engaged with patients to provide critical information.
- Responded to inquiries by directing calls to appropriate personnel.
- Compiled and maintained patient medical records to keep information complete and up-to-date.
- Trained new staff on filing, phone etiquette and other office duties.
- Delivered support to medical staff in completion of patient paperwork.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
- Organized patient records and database to facilitate information storage and retrieval.
Account Manager/Data Entry
4 Years 1 Month- Manage the credentialing of all new providers by ensuring that their Medicare and Medicaid applications are complete accurately and timely. Manage all medical billing relate operations including insurance and Medicaid verification, coding, accounts receivable, billing and collections. Manage major transformation by creating/designing and implementing new EHR operating system providing communications, training and technical support throughout the process. I enter demographics and work on EOB's. I change and update data information from client (in multiple systems).
- Supervisor: Gena Hummel (563-242-1170)
- Okay to contact this Supervisor: Contact me first
- Hours per week: 20
- Duties, Accomplishments and Related Skills:
Secretary/Office Assistant
3 Years 3 Months- I have provided high-level administrative support by conducting research, prepared statistical reports, handled information requests, and performed clerical functions such as preparing correspondence, receiving visitors, I arranged conference calls, and scheduled meetings. I have trained and supervised lower-level clerical staff. I have maintained an existing filing system. I have made travel arrangements for the department. I have completed meeting minutes for review and approval.
- Supervisor: Candice Sykes (276-546-4899)
- Okay to contact this Supervisor: Yes
- Hours per week: 40
- Duties, Accomplishments and Related Skills:
Substitute
- I provided instruction that is accessible and promotes a diverse set of perspectives and norms. I provided quality instruction in the following subject areas: Language Arts, Mathematics, Social Studies, Science. I maintained a safe, inclusive, learning environment that celebrates each individual student. I provided positive behavior support, manage classroom behaviors, and implemented behavior plans when necessary. I have contributed to the school wide community by maintaining a positive attitude towards staff members and students. I fulfilled recess and lunch duties, and served on school committees as determined by the Head of School. Differentiated instruction to meet the needs of students with unique learning needs and used flexible grouping. I developed positive relationships with parents and students built on mutual respect and trust. I assessed student progress towards grade level standards and use assessment results to inform instruction. I maintained high expectations for all students regardless of their socio-economic background, race or ethnicity, family structure, or standard English proficiency
- Supervisor: Elisha Laws (276-219-3174)
- Okay to contact this Supervisor: Yes
- Hours per week: 30
- Duties, Accomplishments and Related Skills:
Substitute
10 Months- As a Substitute Teacher I facilitated, taught and tested grades K-12 in the Lee County School Board System. I structured, organized and managed a workload involving multiple supervisors. I worked and dealt closely with supervisors from the school board to include the principal, assistant principal, counselors and teachers. I have researched a website and/or existing policy. I have reviewed files against existing office procedures for compliance. I have successfully completed an introductory personnel program related training course.
- Supervisor: Sherry Collier (276-690-5082)
- Okay to contact this Supervisor: Yes
- Hours per week: 24
- Duties, Accomplishments and Related Skills:
Unit Secretary
1 Year- I handled incoming calls, registered and admitted emergency room patients, obtained insurance information and collected payments from patients; ordered and replaced all office and medical supplies; presented patient charts, arranged transportation arrangements for ER patients charts, and coordinated all emergency events. I prepared and maintained records related to patient admissions, test results; and maintained positive professional relationships with all clinical staff and public.
- The nature of the job demanded the following skills and abilities – experience in handling clerical and administrative tasks; knowledge of data entry and bookkeeping practices; knowledge of medical terminology, codes, and ER medications; familiarity with workplace safety measures.
- I have contacted agency headquarters for guidance on Human Resource policies and procedures. I have contacted applicants to schedule interviews. I have briefed management on personnel selections. I have responded to administrative/technical questions from management
- Supervisor: Cathy Napier (276-546-8207)
- Okay to contact this Supervisor: Yes
- Hours per week: 40
- Duties, Accomplishments and Related Skills:
Administrative Office Assistant
1 Year 4 Months- As administrative assistant my duties and responsibilities included providing administrative support to ensure efficient operation of the office. Supported managers and employees through a variety of tasks related to organization and communication. I was trained to be responsible for confidential and time sensitive material, I gained familiarity with a variety of the field's concepts, practices, and procedures.
- I have the ability to effectively communicate via phone and email ensuring that all Administrative Assistant duties are completed accurately and delivered with high quality and in a timely manner. I directed and lead the work of others. I relied on experience and judgment to have planned and accomplished goals and a wide degree of creativity and latitude where it was expected. I reported to a manager or head of a unit/department. I have provided information to management on special hiring programs. I have ensured that all pre employment forms were filed and properly completed prior to enter on duty date. I have answered technical questions regarding guidance from the Office of Personnel Management.
- Supervisor: Elizabeth Daugherty (812-946-0877)
- Okay to contact this Supervisor: Yes
- Hours per week: 25
- Duties, Accomplishments and Related Skills:
- Credits Earned: Semester Hours
- Major: Health Information Technology
Education
Technical or occupational certificate
- Credits Earned: Semester Hours
- Major: Health Information Technology
- GPA: 3.147 of a maximum 3.4
High school diploma or equivalent - College Prep/General Diploma
- Major: College Prep/General Diploma
- GPA: 3.8 of a maximum 4.0
Skills
Teamwork
Teamwork and collaboration
Customer service
Problem-solving
Attention to detail
Punctual and hardworking
Time management
Multitasking Abilities
Critical thinking
Registration and scheduling
Organizational skills
Adaptability and flexibility
Documenting and recording information
Insurance verifying
Patient confidentiality and data security
Medical insurance
Documentation skills
Scheduling appointments
Insurance verification
Medical terminology
Certification
Introduction to Information Systems Computer Software Ethics Records Management
Additional Information
- Proficient in Microsoft Office
- Type 80 wpm
- Proficient in Medisoft software
- Proficient in eMed software
Timeline
Medical Practice Representative
MercyOne Hospital
09.2023 - CurrentRead More
Account Manager/Data Entry
Ultimate Practice Solutions
06.2022 - CurrentRead More
Secretary/Office Assistant
Belcher and Williams Insurance
08.2017 - 11.2020Read More
Substitute
Long Hollow Christian School
08.2012 - 06.2012Read More
Substitute
Lee County Public Schools
08.2011 - 06.2012Read More
Unit Secretary
Lee Regional Medical Center
08.2006 - 08.2007Read More
Administrative Office Assistant
MECC Gain Lab
08.2004 - 12.2005Read More
Powell Valley High School
High school diploma or equivalent from College Prep/General Diploma
Read More
Mountain Empire Community College
Technical or occupational certificate
Read More