Thelma Kaneff
Newark,OH
Summary
Dedicated Medical Practice Representative with strong customer service and problem-solving skills. Proven ability to enhance operational efficiency and coordinate patient care, ensuring high levels of patient satisfaction.
Overview
11
11
years of professional experience
Work History
Medical Practice Representative
Mount Carmel Health System Inc.
Columbus, OH
10.2025 - Current
- Facilitated patient scheduling and appointment management to enhance operational efficiency.
- Assisted in maintaining accurate patient records using electronic health record systems.
- Responded to patient inquiries, providing information on services and resolving concerns promptly.
- Collaborated with healthcare providers to coordinate patient care and improve service delivery.
- Implemented patient follow-up systems, ensuring timely communication and high levels of satisfaction.
- Answered incoming calls, scheduled appointments and filed medical records.
- Verified patient insurance eligibility and entered patient information into system.
- Provided excellent customer service to patients and medical staff.
- Greeted and assisted patients with check-in procedures.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
Patient Financial Counselor
Mount Carmel Health System Inc.
Columbus, OH
05.2024 - 10.2025
- Assessed patient financial needs and guided them through insurance processes.
- Collaborated with healthcare providers to resolve billing inquiries and discrepancies.
- Educated patients on payment options and financial assistance programs available.
- Developed personalized payment plans to meet individual patient circumstances effectively.
- Addressed escalated patient concerns regarding billing, ensuring resolution and satisfaction.
- Contributed to team training sessions to enhance knowledge of financial counseling practices.
- Increased patient confidence in the billing process by providing clear explanations of insurance benefits and coverage limitations.
- Negotiated payment plans with patients, maintaining a high rate of successful payments.
- Enhanced patient satisfaction by effectively explaining financial options and answering billing inquiries.
- Assisted in resolving billing discrepancies by communicating with insurance providers effectively.
- Maintained organized records of patient accounts to support efficient follow-up actions.
- Collaborated with healthcare staff to gather necessary documentation for claim submissions.
- Responded promptly to patient inquiries regarding billing statements and payment options.
- Supported training initiatives for new hires on billing processes and software utilization.
- Maintained professional demeanor while communicating with patients or insurance companies to resolve payment issues, fostering positive relationships.
Medical Practice Representative
Mount Carmel Health System Inc.
Columbus, OH
11.2019 - 05.2024
- Trained new staff on operational procedures and software applications for seamless integration
- Coordinated patient schedules and appointments using electronic health record systems.
- Implemented scheduling protocols to optimize clinic workflow and reduce patient wait times.
- Managed communication between patients and healthcare providers to enhance service delivery.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Managed cancellations or no-shows efficiently, proactively filling open slots with patients from waitlists or urgent care needs.
- Followed up with patients to reschedule missed appointments.
- Ensured compliance with HIPAA regulations while handling sensitive patient information during all aspects of appointment scheduling processes.
- Verified insurance coverage and eligibility for medical services prior to scheduling appointments to prevent billing issues.
- Assisted in the training of new schedulers, sharing knowledge and best practices for efficient schedule management processes.
- Maintained accurate patient records for proper tracking of patient history and treatment.
- Resolved conflicts in scheduling or resource allocation quickly and professionally, minimizing disruptions to daily operations.
- Maintained accurate records of patient demographics, insurance information, and medical history in electronic health systems.
- Contributed to a positive work environment through effective communication and teamwork among administrative staff members.
- Facilitated smooth communication between patients and healthcare providers, addressing inquiries or concerns related to appointments.
- Collaborated with healthcare staff to verify alignment of appointment scheduling with clinic protocols.
- Coordinated with insurance companies to verify coverage and obtain necessary authorizations for medical procedures.
- Assisted with front desk tasks such as check-ins and check-outs, contributing to a seamless patient experience.
Unit Clerk
Licking Memorial Hospital
Newark, OH
10.2015 - 09.2019
- Coordinated patient admissions and discharges, ensuring efficient workflow within unit.
- Managed electronic health records, maintaining accuracy and confidentiality of patient information.
- Assisted healthcare professionals with administrative tasks, enhancing operational efficiency.
- Facilitated communication between staff and patients, improving overall patient experience.
- Oversaw inventory management for medical supplies, reducing waste through effective tracking.
- Mentored new clerks on departmental procedures and best practices to enhance team performance.
- Answered unit calls and took messages for healthcare staff to maximize team productivity.
- Handled incoming calls professionally, providing relevant information or transferring inquiries as needed to maintain efficient communication channels within the unit.
- Answered multi-line telephone system, provided information, and directed calls.
- Prepared admissions charts and scanned records.
- Provided excellent customer service while responsibly managing sensitive patient data in accordance with HIPAA guidelines.
- Maintained a clean and organized work environment, supporting infection control measures within the healthcare facility.
- Documented updates to patient information in medical charts while maintaining HIPAA compliance protecting confidentiality of records.
- Organized patient charts, enhancing the flow of information among healthcare providers and contributing to better-informed treatment decisions.
Education
High School Diploma -
Newark City Schools
Newark05.1999
Skills
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Multitasking Abilities
- Reliability
- Registration and scheduling
- Caring and empathetic
- Adaptability and flexibility
- Documenting and recording information
- Insurance verifying
- Patient registration
- Medical insurance
Timeline
Medical Practice Representative
Mount Carmel Health System Inc.
10.2025 - Current
Patient Financial Counselor
Mount Carmel Health System Inc.
05.2024 - 10.2025
Medical Practice Representative
Mount Carmel Health System Inc.
11.2019 - 05.2024
Unit Clerk
Licking Memorial Hospital
10.2015 - 09.2019
High School Diploma -
Newark City Schools