Ella Capretta
Commercial Point
Summary
Seasoned Practice Representative with substantial experience in the healthcare industry. Proven ability to manage patient relationships, improve satisfaction rates and coordinate with medical professionals to streamline operations. Strengths include a strong understanding of customer service principles, effective communication skills, and ability to quickly adapt to new situations. Contributed significantly to improving patient engagement and practice efficiency in previous roles.
Overview
6
6
years of professional experience
2020
2020
years of post-secondary education
Work History
Medical Practice Representative
Mt. Carmel Health System
Columbus
09.2025 - Current
- Assisted patients with scheduling appointments and managing their healthcare needs.
- Coordinated communication between medical staff and patients for efficient service delivery.
- Maintained patient records using electronic health record systems for accurate documentation.
- Sending and receiving confidential medical records for current or past patients.
- Supported billing and insurance verification processes to ensure timely claims processing.
Front Desk Receptionist
Buckeye Physical Medicine and Rehabilitation
Grove City
08.2022 - 07.2025
- Greeted patients warmly and checked them in upon arrival.
- Scheduled appointments using electronic health record system efficiently.
- Managed phone calls, directing inquiries to appropriate staff members.
- Coordinated with medical staff to streamline patient flow in the clinic.
- Organized office supplies and ensured front desk area remained tidy.
- Assisted patients with completing necessary forms and documentation promptly.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
Bank Teller
CME Federal Credit Union
Columbus
10.2021 - 08.2022
- Processed customer transactions efficiently and accurately.
- Assisted members with account inquiries and product information.
- Managed cash drawer and ensured accurate cash handling.
- Resolved customer complaints and provided solutions promptly.
- Handled large sums of money with accuracy while maintaining appropriate levels of security.
Pharmacy Technician
Kroger
Grove City
07.2020 - 08.2021
- Prepared and dispensed medications according to prescriptions and pharmacy guidelines.
- Assisted customers with medication inquiries and provided product recommendations.
- Managed inventory levels and ensured proper stock of pharmaceuticals and supplies.
- Collaborated with pharmacists to ensure accurate medication therapy management.
- Educated patients on proper medication usage and potential side effects.
- Trained new pharmacy staff on procedures and best practices for operations.
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
Education
Teays Valley High School
Ashville, OHSkills
- Electronic health records
- Patient scheduling
- Medical billing
- Confidential record handling
- Insurance verification
- Customer relationship management
- Effective communication
- Problem solving
- Time management
- Medical services administration
Timeline
Medical Practice Representative
Mt. Carmel Health System
09.2025 - Current
Front Desk Receptionist
Buckeye Physical Medicine and Rehabilitation
08.2022 - 07.2025
Bank Teller
CME Federal Credit Union
10.2021 - 08.2022
Pharmacy Technician
Kroger
07.2020 - 08.2021
Teays Valley High School