Sheena D. Jackson
Hammond,IN
Summary
Detail-oriented Medical and Health Services Manager passionate about facilitating excellent patient care. Experienced healthcare professional with proven leadership skills in managing medical office operations. Success in implementing strategies that increase productivity and patient satisfaction. A knowledgeable patient representative offers demonstrated skills in case management and service coordination. Expertly handles complaints, inquiries, and service questions to meet patients' access needs and correct problems related to care. Well-versed in policies, procedures, and standards.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Medical Practice Administrator
MHS Medical Office
Calumet City, Illinois
01.2009 - Current
- Oversee daily medical and administrative functions such as scheduling appointments, filing insurance claims and verifying insurance coverage.
- Conduct regular meetings with department heads to discuss current issues or concerns related to practice operations.
- Monitored employee performance on an ongoing basis to ensure quality standards were being met.
- Ensured that all patient care areas were properly staffed with qualified personnel while meeting budgetary constraints.
- Implemented strategies to improve operational efficiency within the practice setting.
- Resolved conflicts between staff members in an efficient manner.
- Collaborated with physicians to develop treatment plans tailored to individual patient needs.
- Recruited, hired and created a comprehensive training program for new employees to ensure they are knowledgeable about organizational policies and procedures.
- Served as a liaison between physicians and other departments within the organization.
- Created and maintained electronic record management (EMR) systems to store data and develop reports.
- Created and implemented policies and procedures for effective practice management complying with OSHA and HIPAA regulations.
- Directed, supervised and evaluated medical, clerical or maintenance personnel.
Kids College Lead PA
IUN Kids College
Gary, Indiana
06.2024 - 08.2024
- Processed time sheets and schedules for the executive team.
- Monitored deadlines for tasks assigned to staff members on behalf of the executive team.
- Managed staff and students
- Developed processes for efficient workflow within the departmental structure.
- Coordinated meeting and work schedules for staff teams and executives.
- Acted as the liaison between the executive and clients, maintaining strong professional relationships.
- Coordinated with other staff members to ensure seamless support and coverage.
- Greeted visitors in a professional manner and provided assistance with inquiries.
Activity Director Internship
Albertine Home
Hammond, Louisiana
05.2023 - 08.2023
- Developed individualized plans for each resident based on their interests and abilities.
- Provided education about healthy lifestyles through lectures and workshops.
- Encouraged socialization among residents by organizing group games or outings.
- Worked closely with families to ensure that their loved ones were receiving appropriate care.
- Adapted existing activities or developed new ones to meet the changing needs of participants.
- Collaborated with other departments to coordinate interdisciplinary programming.
- Provided one-on-one support to those who required additional assistance.
- Monitored the progress of participants in order to assess program effectiveness.
- Conducted assessments of residents' cognitive functioning levels prior to enrollment in programs.
- Assisted residents with physical activities such as walks and exercise classes.
- Maintained records of activities and analyzed feedback from participants.
- Instructed residents in recreational activities to meet specific psychological and physical needs.
Education
Bachelor of Science - Healthcare Management
Indiana University Northwest
Gary, Indiana05-2025
Associate of Applied Science - Healthcare Administration
Ivy Tech Community College of Indiana
East Chicago, IN05-2023
Medical Assistant - Medical Assisting
Everest College
Merrillville, IN01-2010
Skills
- Electronic medical records
- Financial management
- Medical billing
- Patient relations
- Team leadership
- Human resources
- Project management
- Regulatory compliance
- Effective communication
- Healthcare compliance
- Physician relations
- Human resources management
- HIPAA regulations
- Patient satisfaction
- Clinical improvement initiatives
- Electronic health records
- Client consulting
- Managing medical practices
- Policy and procedure development
- Records management
- Schedule management
- Staff development
- Insurance referral facilitation
- HIPAA and OSHA regulations
- Strategic consulting
- Practice management
- Clinical staff management
- Patient education
- Critical thinking
- Health education
- Conflict resolution
- Epic systems
Certification
- CPR Certification
- Dementia Care Certification
- Activity Director Certification
- Medical Assistant Certification
- Healthcare Specialist Certification
- Advanced Leadership Certification
Accomplishments
- PTK Honor Society
- NSLS Executive Board
- Outstanding Academic Senior 2025
- High Distinction Bachelors Graduate 2025
Timeline
Kids College Lead PA
IUN Kids College
06.2024 - 08.2024
Activity Director Internship
Albertine Home
05.2023 - 08.2023
Medical Practice Administrator
MHS Medical Office
01.2009 - Current
Bachelor of Science - Healthcare Management
Indiana University Northwest
Associate of Applied Science - Healthcare Administration
Ivy Tech Community College of Indiana
Medical Assistant - Medical Assisting
Everest College