Jacob Westfall
Coxsackie,NY
Summary
Versatile Medical Practice Administrator with a proven track record at WorkFit Medical LLC, enhancing patient satisfaction and optimizing practice operations. Skilled in Healthcare Compliance and Staff Management, I spearheaded initiatives that increased efficiency and profitability. My leadership also led to significant improvements in physician relations and patient care quality.
Overview
9
9
years of professional experience
Work History
Medical Practice Administrator
WorkFit Medical LLC
03.2022 - Current
- Increased patient satisfaction by enhancing communication between medical staff and patients.
- Negotiated contracts with vendors, securing cost-effective deals on equipment, supplies, and services vital to the practice''s success.
- Monitored financial health of the practice through regular budget analysis, identifying areas for potential cost savings or revenue generation.
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Analyzed patient throughput as well as profitability across all services to be suit the clinic with staff and competitive pricing.
Bartender
The Cask and Rasher
12.2015 - 07.2023
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Upheld strict regulations for safe alcohol service and food safety.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Mixed unique and interesting cocktails for customers, including bar specials.
Medical Appointment Scheduler
Statlinx
08.2021 - 02.2022
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Participated in ongoing training opportunities to stay current on industry trends, best practices, and new technologies related to appointment scheduling processes.
- Assisted in reducing no-shows by implementing reminder calls and appointment confirmation protocols.
- Contributed to office efficiency by accurately entering and updating patient information in electronic health record systems.
Tissue Recovery Technician
ConnectLife
06.2020 - 04.2021
- Ensured safety compliance by strictly adhering to established protocols during all recovery operations.
- Maintained detailed documentation of all recovery activities, facilitating accurate reporting and continuous improvement efforts.
- Coordinated with medical and paramedical professionals to provide appropriate input and effectively formulate and implement treatment plans for patients.
- Within six months of starting position, became a lead trainer for all incoming staff.
Phlebotomist
Albany Medical Center Hospital
08.2019 - 05.2020
- Packaged and shipped specimens to central lab daily.
- Performed venipunctures, finger sticks and heel sticks for both adult and pediatric patients.
- Validated blood and specimen collection orders, alerting nurses, or physicians of discrepancies between order and nursing station logs.
- Verified proper storage and transportation of specimens to laboratories.
Education
Master of Science - Healthcare Administration
Purdue Global Univsersity
Lafayette, IN12-2022
Bachelor of Science - Health Sciences
The Sage Colleges
Albany, NY05-2020
Skills
- HIPAA Regulations
- Quality Improvement
- Budget Preparation
- Healthcare compliance
- Recruitment and retention
- Physician relations
- Electronic Health Records
- Employee performance
- Staff Management
- Workflow Management
- Continuous Improvement
- Practice Management
Timeline
Medical Practice Administrator
WorkFit Medical LLC
03.2022 - Current
Medical Appointment Scheduler
Statlinx
08.2021 - 02.2022
Tissue Recovery Technician
ConnectLife
06.2020 - 04.2021
Phlebotomist
Albany Medical Center Hospital
08.2019 - 05.2020
Bartender
The Cask and Rasher
12.2015 - 07.2023
Master of Science - Healthcare Administration
Purdue Global Univsersity
Bachelor of Science - Health Sciences
The Sage Colleges
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