Sue Payne
Rincon,GA
Summary
Experienced medical practice administrator with expertise in workflow optimization, budget management, and team leadership. Proven track record in implementing strategies that enhance patient care quality and drive operational efficiency. Strong ability to analyze processes and develop solutions that improve overall practice performance.
Overview
32
32
years of professional experience
Work History
Medical Practice Administrator
Metro Surgical PC
Rincon, Georgia
01.1994 - 06.2026
- Managed daily operations in a busy medical practice, ensuring efficient workflow.
- Consulted with managers to address employee performance issues, streamline office equipment usage, and enhance work schedules.
- Issued work schedules, duty assignments and deadlines for office or administrative staff.
- Coordinated meetings, conferences, travel arrangements and department activities.
- Assisted with the preparation of budgets, forecasts and financial statements.
- Implemented electronic health record system to improve patient data management.
- Collaborated with healthcare providers to enhance resource allocation and improve service delivery efficiency.
- Developed policies to enhance patient care experience and operational efficiency.
- Developed strategic plans identifying growth opportunities to expand practice services and improve patient outcomes.
- Developed and implemented policies and procedures to ensure compliance with applicable laws and regulations.
- Collaborated with physicians to develop treatment plans tailored to individual patient needs.
- Established systems for tracking patient satisfaction scores and responding to complaints in a timely manner.
- Maintained inventory records and procured necessary supplies.
- Ensured adherence to OSHA and HIPAA regulations by implementing necessary protocols.
- Motivated staff by offering direction and providing constructive feedback.
- Collaborated with marketing teams to create promotional materials used in advertising campaigns.
- Managed financial operations including budgeting, billing, accounts receivable and payable, payroll, purchasing, and auditing.
- Directed, supervised and evaluated medical, clerical or maintenance personnel.
- Managed changes in integrated health care delivery systems and technological innovations while keeping focus on quality of care.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Achieved cost-savings by developing functional solutions to problems.
- Provide assistance and support to all employees with daily duties (Charge Posting, Payment Posting, Surgical Coding, New patient referrals, Patient Registration, etc)
Skills
- Healthcare administration
- Electronic health records
- Regulatory compliance
- Healthcare compliance
- Supplies ordering
- Credentialing and privileging
- Medical billing and coding
- Patient scheduling
- Revenue cycle management
- Budget preparation
- Budgeting expertise
- Resource allocation
- Quality improvement
- Strategic planning
- Practice management
- Financial management
- Strategic business planning
- Workflow management
- Workflow planning
- Human resources management
- Recruitment and retention
- Staff management
- Staff development
- Hiring medical personnel
- Employee performance
- Conflict resolution
- Patient satisfaction tracking
- Effective communication
- Team collaboration
- Leadership skills
- Problem solving
- Continuous improvement
- Bookkeeping
- Supplies ordering
- Workflow planning
- Employee performance
- Supplies ordering
- Staff management
- Workflow management
- Medical billing and coding
Timeline
Medical Practice Administrator
Metro Surgical PC
01.1994 - 06.2026