Christina Pressley
Maitland,FL
Summary
Seasoned Medical Practice Administrator with a proven track record at Retired From Working, enhancing patient care and streamlining operations. Expert in healthcare compliance, including MACRA/MIPS, and a master at fostering patient satisfaction. Skilled in EMR systems like MacPractice and Epic, and adept at leading teams to exceed performance goals.
Overview
33
33
years of professional experience
3
3
years of post-secondary education
Work History
Medical Practice Administrator
Retired From Working
Maitland, FL
06.1990 - 07.2023
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Managed changes in integrated health care delivery systems and technological innovations while keeping focus on quality of care.
- Developed and implemented policies and procedures to ensure compliance with applicable laws and regulations.
- Managed financial operations including budgeting, billing, accounts receivable and payable, payroll, purchasing, and auditing.
- Built work schedules and staff assignments, taking workload, space and equipment availability into consideration.
- Complied with OSHA and HIPAA regulations.
- Communicated with patients with compassion while keeping medical information private.
- Created and implemented policies and procedures for effective practice management.
- Maintained awareness of government regulations, health insurance changes and financing options.
- Assisted with development of regulatory compliance systems.
- Recruited, hired and trained new medical and facility staff.
- Resolved conflicts between staff members in an efficient manner.
- Oversaw daily administrative functions such as scheduling appointments, filing insurance claims and verifying insurance coverage.
- Developed strategic plans for growth opportunities within the practice.
- Created and maintained electronic record management (EMR) systems to store data and develop reports.
- Directed, supervised and evaluated medical, clerical or maintenance personnel.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
Certification - CPC
AIHM
06.1992 - 12.1992
Certificate - Allied Health - Paramedic
MCP
Philadelphia, PA 06.1980 - 06.1982
Skills
- Healthcare compliance oversight - MACRA/MIPS reporting yearly, ACO management
- Patient satisfaction
- Human resources management
- Medical billing and coding: CPT, ICD-10, ICD-9, and HCPCS
- Insurance verification utilizing Availity, SPOT (Medicare), and One Healthcare ID
- Policy and procedure development
- HIPAA and OSHA regulations
- New hire training: front office staff and paramedics
- Employee performance evaluations and wage increases
- Payroll administration – Paychex
- EMR/EHR experience with MacPractice, Cerner, and Epic
Timeline
Certification - CPC
AIHM
06.1992 - 12.1992
Medical Practice Administrator
Retired From Working
06.1990 - 07.2023
Certificate - Allied Health - Paramedic
MCP
06.1980 - 06.1982
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