Lamaira Ward
Baltimore,MD
Summary
Detail-oriented Referral Navigator with supervisory training and extensive healthcare administrative experience. Expertise in patient scheduling, insurance processing, and information management enhances practice operations. Strong organizational and communication skills drive efficient patient flow and address diverse client needs.
Overview
5
5
years of professional experience
Work History
Medical Practice Representative
University of Maryland FPI
Baltimore, Maryland
04.2024 - Current
- Managed physician calendar, including scheduling patient appointments and procedures office efficiency.
- Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services.
- Supported patient communication and coordinated appointments with healthcare providers.
- Facilitated timely execution of all lab tests and medication refills.
- Oversaw collection of admission, billing, and processing documents to ensure compliance with organizational standards.
- Supported administrative and healthcare staff by fulfilling orders and managing inventory, enhancing operational efficiency.
- Developed educational materials to inform patients about available services, improving patient engagement.
- Maintained confidentiality of patient records in accordance with HIPAA regulations.
Patient System Navigator
Medstar Health
Gwynn Oak, Md
04.2021 - 03.2024
- Served as primary contact for patients navigating MedStar system, coordinating follow-up care and scheduling appointments per physician referrals.
- Coordinated patient care navigation across multiple departments and services.
- Assisted patients with appointment scheduling and insurance inquiries.
- Coordinates care with patients during and after visits.
- Oversaw daily operations of access specialists, enhancing patient support through streamlined processes.
- Update and train a team of access specialists on new functions taught and explained during weekly meetings to meet all patient care needs.
- Attend weekly meetings to discuss any patient care obstacles and concerns.
- MedStar Ambulatory Services is committed to providing world-class, compassionate care to every patient, every time, at every touch point. All associates are accountable for their role in meeting patient experience standards.
Access Specialist
Medstar Health
01.2021 - 04.2021
- Guided patients through healthcare system, ensuring understanding of screening, diagnosis, treatment, and follow-up processes.
- This includes going through screening, diagnosis, treatment, and follow up of medical conditions.
- Advocated for patients by coordinating medical appointments across specialties to streamline care.
- Documented patients' contact information, referrals, insurance, and services provided to maintain accurate and accessible records.
- Recognized as employee of the month for outstanding performance and dedication to patient care.
Education
High School - Criminal Justice
Mergenthaler Vocational Technical High School
Baltimore, Md06-2012
Skills
- Medical coding
- Patient coordination
- Records management
- Medical records filing
- Insurance processing
- Appointment coordination
- Appointment oversight
- Care management
- Healthcare management
- Documentation management
- Issue resolution
- Detail orientation
- Customer service
- Team building
- Training programs
- Coordination
- Medical history recording
References
- Simone White, CoWorker, Medstar, (410)-504-2770, simone.d.white@medstar.net
- Joelisa Jackson, Supervisor/Manager, Medstar, (202) 802-1644, Joelisa.W.Jackson@medstar.net
- Neila Managuio, Director, Medstar, 410-540-4461/443-936-8105, nelia.b.managuio@medstar.net
Awards
Perfect attendance, 04/2021
Timeline
Medical Practice Representative
University of Maryland FPI
04.2024 - Current
Patient System Navigator
Medstar Health
04.2021 - 03.2024
Access Specialist
Medstar Health
01.2021 - 04.2021
High School - Criminal Justice
Mergenthaler Vocational Technical High School