Summary
Overview
Work History
Education
Skills
References
Accomplishments Certifications
Timeline
Generic

Maddison Kelley

Waltham,ME

Summary

Patient Access Representative experienced in managing patient admissions, insurance verification, and appointment registrations. Strong communication skills facilitate professional interactions with patients, families, and healthcare professionals. Proven track record of maintaining confidentiality while delivering high-quality customer service. Achievements include enhanced workflow efficiency and reduced patient wait times.

Overview

5
5
years of professional experience

Work History

Patient Access Representative

Optum
Ellsworth, ME
03.2024 - Current
  • Directed patient inquiries to relevant departments for efficient service delivery.
  • Registered patients for appointments and emergency room visits, ensuring data accuracy.
  • Verified insurance coverage and demographics for seamless billing processes.
  • Collected co-pays and payments at point of service to enhance revenue management.
  • Generated outpatient estimates for lab, radiology, ER, and surgical services.
  • Maintained patient confidentiality in accordance with HIPAA regulations.
  • Greeted patients and visitors courteously, fostering a welcoming environment.
  • Assisted with scheduling outpatient appointments and processing admissions.

Customer Service

The Ups Store
Ellsworth, ME
02.2022 - 03.2024
  • Processed packages through CMS for efficient shipping operations.
  • Handled incoming phone calls to assist customers promptly.
  • Executed copy and printing jobs to meet client specifications.
  • Performed binding tasks to provide finished documents.
  • Managed faxing of important documents to various recipients.
  • Facilitated email correspondence for streamlined communication.
  • Rang up customers on POS system, ensuring accurate transactions.
  • Balanced cash register at end of shift to maintain financial accuracy.

Cashier/Customer Service

Home Depot
Ellsworth, ME
06.2020 - 03.2024
  • Managed phone inquiries to ensure prompt customer assistance.
  • Processed customer transactions accurately using POS systems.
  • Prepared and organized orders for efficient fulfillment.
  • Handled item returns, ensuring smooth resolution of customer issues.
  • Balanced cash register at end of shifts to maintain financial integrity.

Education

High School Diploma -

Ellsworth High School
Ellsworth, ME
06.2022

High School Diploma -

Hancock County Technical Center
Ellsworth, ME
06.2022

Skills

  • Complex situation management
  • Customer conflict resolution
  • High-stress adaptability
  • Rapid learning ability
  • Computer proficiency
  • Microsoft Office applications
  • Cerner and Experian knowledge
  • Point of Sale (POS) systems
  • Cash handling and money management
  • Customer service excellence
  • Patient registration processes
  • Insurance verification skills
  • HIPAA compliance awareness
  • Revenue cycle oversight
  • Effective communication skills
  • Team collaboration strategies
  • Patient check-in
  • Medical terminology
  • Phone and email etiquette
  • Patient identity verification
  • Verbal and written communication
  • Time management proficiency
  • Problem-solving capabilities
  • Payment processing expertise
  • Insurance billing knowledge
  • Patient education techniques
  • Healthcare systems navigation skills
  • Electronic health records management
  • Friendly demeanor and approachability
  • Flexible scheduling availability
  • Multitasking and organization
  • Registration and admissions

References

  • Lisa Coombs, Optum, Patient Access Supervisor, (207) 412-9913
  • Katie Devisme, Optum, Financial Counselor, (207) 944-9474
  • Sarah Mclaughlin, Optum, Patient Access Manager, (207) 930-0001
  • Brenda Dickens, The UPS Store, Business Owner, (207) 460-8510
  • Marion Stevens, The UPS Store, Manager, (207) 479-1441
  • Rachel Dow, The UPS Store, Assistant Manager, (207) 479-7836
  • Jordan Buteau, Home Depot, Department Supervisor, (207) 460-0926

Accomplishments Certifications

  • AHA CPR and first aid certification, 10/01/20
  • Personal Support Specialist certification, 03/01/21
  • Certified Residential Medication Aid certification, 05/01/22
  • Certified Nursing Assistant certification, 2020-2022
  • Completed medical terminology course, 2021

Timeline

Patient Access Representative

Optum
03.2024 - Current

Customer Service

The Ups Store
02.2022 - 03.2024

Cashier/Customer Service

Home Depot
06.2020 - 03.2024

High School Diploma -

Ellsworth High School

High School Diploma -

Hancock County Technical Center

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