Alicia Brittion
West Monroe,LA
Summary
Results-driven professional with expertise in customer relationship management and conflict resolution. Achieved 95% customer satisfaction and maintained 98% HIPAA compliance, enhancing patient advocacy and care coordination.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Coast Professional Inc.
West Monroe, Louisiana
02.2025 - 11.2025
- Managed 60+ customer interactions daily via phone and email, contributing to a 95% customer satisfaction score.
- Resolved product and billing issues with empathy and efficiency, leading to an 18% reduction in customer churn.
- Assisted customers with inquiries and resolved issues efficiently.
- Processed customer transactions and maintained accurate records.
- Supported team by handling high call volumes promptly.
Healthcare Customer Service Representative
TTEC
Remote, Remote
06.2024 - 12.2024
- Assisted 70+ patients daily via phone and email, addressing inquiries on appointments, scheduling, billing, prescriptions, and insurance to enhance patient experience.
- Accurately verify insurance information eligibility and benefits , reducing claim denials by 20%.
- Maintained 98% HIPAA compliance rating and achieved 95% patient satisfaction score, reflecting commitment to patient privacy and quality service.
- Collaborated with billing and clinical staff to resolve patient concerns, expediting care coordination and improving service delivery.
Education
High School Diploma -
Richwood High School
West Monroe, LA05-2024
Skills
- Customer relationship management
- Transaction processing
- Insurance verification
- HIPAA compliance
- Care coordination
- Conflict resolution
- Patient advocacy
Timeline
Customer Service Representative
Coast Professional Inc.
02.2025 - 11.2025
Healthcare Customer Service Representative
TTEC
06.2024 - 12.2024
High School Diploma -
Richwood High School