Summary
Work History
Education
Skills
Timeline
Generic

Alicia Brooks

134 Masseth Street Rochester

Summary

Dynamic Account Manager with a proven track record at Kaufman’s, excelling in client relations and strategic solutions. Leveraged teamwork and collaboration to enhance service delivery, achieving significant client satisfaction and retention. Skilled in billing and coding, I fostered strong partnerships, driving growth and optimizing account performance.

Work History

Account Manager

Kaufman’s
  • Managed client accounts to ensure satisfaction and retention.
  • Developed strategic solutions to meet client needs and improve service delivery.
  • Collaborated with cross-functional teams to align account strategies with business goals.
  • Analyzed account performance metrics to identify growth opportunities and optimize service offerings.

Medical Secretary

Unity Health System
  • Managed patient scheduling and appointment confirmations using electronic health record systems.
  • Processed medical records requests while ensuring compliance with privacy regulations.
  • Coordinated communication between medical staff and patients to enhance service delivery.
  • Maintained accurate billing information and assisted with insurance verification processes.

Business Office Associate

Rochester General Health Systems -Behavioral Health Network
  • Processed patient admissions and discharges efficiently to ensure smooth operations in behavioral health services.
  • Assisted in maintaining accurate patient records within electronic health record systems for compliance and quality assurance.
  • Coordinated communication between departments to enhance collaboration and streamline patient care workflows.
  • Responded promptly to inquiries from patients, families, and staff, fostering a supportive environment within the office.

Utilization Management Coordinator

Rochester General Health Systems -Behavioral Health Network
  • Coordinated utilization review processes to ensure compliance with behavioral health guidelines.
  • Collaborated with healthcare teams to evaluate patient care plans and improve service delivery.
  • Analyzed authorization requests for accuracy and alignment with medical necessity criteria.
  • Assisted in processing referrals, ensuring timely access to mental health services for patients.

Front Office Dental Coordinator

Rochester Gen

Medical Records Auditor

Excellus

Medical Sales Liaison

Monroe Community Hospital
  • Collaborated with healthcare professionals to facilitate communication regarding patient care solutions.
  • Provided product education and training to medical staff, enhancing understanding of new technologies.
  • Assisted in developing marketing strategies to promote medical services and products within the community.
  • Engaged in relationship-building initiatives with key stakeholders to foster partnerships and trust.

Pharmacy Customer Service Representative

Health Direct Pharmacy
  • Assisted with market research to identify new trends and support service offerings at Monroe Community Hospital.
  • Helped track client interactions to improve follow-up processes and enhance customer service delivery.
  • Communicated product benefits to emphasize value propositions aligned with healthcare needs.
  • Supported junior team members in adopting effective client engagement and sales techniques.

Claims Examiner

MVP Health
  • Conducted market research to identify emerging trends and inform service offerings at Monroe Community Hospital.
  • Streamlined processes for tracking client interactions, improving follow-up efficiency and customer service delivery.
  • Led presentations on product benefits, demonstrating value propositions tailored to specific healthcare needs.
  • Mentored junior team members on best practices for effective client engagement and sales techniques.

Assistant Manager

Center City Liquor

Prestige Beauty Advisor

Ulta Beauty Inc.
  • Enhanced company''s market presence by organizing and conducting educational seminars for healthcare providers.
  • Served as a liaison between clinical staff and company representatives, helping bridge gaps in understanding regarding product capabilities and benefits.
  • Achieved sales targets consistently by developing customized solutions for clients based on their specific requirements.
  • Supported sales team members in achieving individual targets by sharing best practices and providing mentorship when needed.

Education

High School Diploma -

Benjamin Franklin High School
950 Norton Street NY 14621–3732
10.2012

Skills

  • Account management
  • Billing and coding
  • Teamwork and collaboration
  • Client relations complaints and resolutions
  • Fluent bilinguals

Timeline

Account Manager

Kaufman’s

Medical Secretary

Unity Health System

Business Office Associate

Rochester General Health Systems -Behavioral Health Network

Utilization Management Coordinator

Rochester General Health Systems -Behavioral Health Network

Front Office Dental Coordinator

Rochester Gen

Medical Records Auditor

Excellus

Medical Sales Liaison

Monroe Community Hospital

Pharmacy Customer Service Representative

Health Direct Pharmacy

Claims Examiner

MVP Health

Assistant Manager

Center City Liquor

Prestige Beauty Advisor

Ulta Beauty Inc.

High School Diploma -

Benjamin Franklin High School

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Alicia Brooks