Open To Work
ALICIA D. BROWN
GRAND BLANC,USA
Summary
Detail-oriented registration/patient access clerk with 4 years of health care and medical facility experience. My medical background includes streamlining patient registration and intake, administrative and clerical responsibilities, including but not limited to: charting, and insurance verification processes. I am skilled in Microsoft Office, Google Suite, and advanced EMR and EHR software navigation. I believe in meticulous and organized documentation. I aim to contribute to patient-centered care by improving administrative workflows and supporting a healthcare team focused on enhancing the patient experience and the delivery of high-quality medical care.
Overview
10
10
years of professional experience
Work History
Registration Clerk and Customer Service Representative
Hamilton Community Health Network
Burton, USA
03.2026 - Current
- Full Time, 40 hr/wk, $14.85
- Greeted patients upon arrival and directed them to appropriate areas.
- Collected and verified patient information for accuracy and completeness.
- Managed appointment scheduling and coordinated patient services.
- Maintained electronic health records using advanced registration software systems.
- Coordinated communication between patients and healthcare providers effectively.
- Processed cash, debit and credit card payments for services rendered and printed receipts detailing services.
Monitoring Technician
Premier Security Solutions
Flint, USA
08.2024 - 12.2025
- Full Time, 40+hr/wk, $17.50
- Maintained detailed logs of security incidents, system alerts, and maintenance activities for audits.
- Operated advanced monitoring equipment to promptly identify and respond to security breaches.
- Collaborated with security teams to analyze surveillance data and implement corrective actions.
- Communicated effectively with staff, law enforcement, and customers to ensure security measures.
- Ensured confidentiality and compliance with security policies while managing sensitive information.
- Conducted thorough observations to enhance situational awareness and proactive response strategies.
Program Coordinator
Genesee County
Genesee County, USA
05.2024 - 07.2024
- Full Time, 40hr/wk, $18.38
- Answered, screened, and processed a high volume of calls daily with a call management system and web-based communications.
- Resolved customer issues by following established procedures and guidelines with a calm demeanor despite difficult interactions and communication
- Conducted needs assessments and program evaluations to identify opportunities for growth and enhancement within family court services.
- Documented interactions in the CRM system for accurate record-keeping.
- Updated customer accounts, addresses and contact information within call management databases.
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
- Collaborated with legal professionals, social workers, and community organizations to support family court program objectives.
- Managed high-volume inbound calls, addressing customer inquiries effectively.
Deputy Clerk
City of Flint - Clerk's Dept.
Flint, USA
02.2024 - 05.2024
- Full Time, 40hr/wk, $30.00
- Supported staff with administrative tasks to improve office efficiency.
- Assisted in preparing meeting agendas and taking official minutes.
- Coordinated election materials and ensured compliance with local regulations.
- Maintained confidential records and handled sensitive information with discretion in compliance with election laws and regulations.
- Assisted in preparing and maintaining official records, documents, and reports.
- Processed applications for permits, licenses, and other government forms.
Service Coordinator
State of Michigan - Foster Care Unit
Flint, USA
04.2023 - 08.2023
- Full Time, 40+hr/wk, $18.00
- Assessed client needs through interviews and case evaluations.
- Coordinated referrals to community resources and support services.
- Conducted assessments of client needs, strengths, and resources to develop treatment plans.
- Resolved client inquiries promptly, demonstrating empathy and professionalism in a health and human services setting.
- Collaborated with multidisciplinary teams to streamline service workflows and improve overall client satisfaction outcomes.
Medical Scribe
Oak Street Health
Flint, USA
08.2022 - 11.2022
- Full Time, 40+hr/wk, $18.00
- Transcribed medical dictation from physicians, including patient histories, physical examinations and discharge summaries.
- Demonstrated extremely fast and accurate typing abilities.
- Demonstrated strong knowledge of medical terminology and anatomy.
- Utilize advanced medical terminology and electronic health record (EHR) systems to produce precise and compliant documentation.
- Maintain confidentiality and adhere to HIPAA regulations while managing sensitive patient information.
- Performed administrative duties such as filing, faxing, data entry. as necessary.
- Examined diagnosis codes for accuracy, completeness, specificity and appropriateness according to services rendered.
Patient Registration Clerk
Hurley Medical Center
Flint, USA
05.2016 - 04.2019
- Full Time, 40+hr/wk, $18.00
- Ensured 100% accuracy in patient registrations, adhering to healthcare regulations and compliance standards.
- Verified patient insurance information and eligibility, facilitating timely billing and minimizing claim denials.
- Maintained confidentiality and compliance with HIPAA regulations while managing sensitive patient data.
- Utilized electronic health record (EHR) systems for precise input and retrieval of patient information.
- Addressed patient inquiries to deliver exceptional customer service during registration processes.
Education
MUNICIPAL CLERK CERTIFICATION -
01-2011
A professional development program educating clerks on laws, records management, and election administration.
BACHELOR OF ARTS - POLITICAL SCIENCE
Concentration on government systems, political behavior, policy analysis, and international relations in relation to the law and the history of politics.
ASSOCIATES IN BUSINESS ADMINISTRATION - LEGAL STUDIES
Concentration in Legal Studies focuses on the daily operations of a law office and the legal system. Incorporates the foundational business skills and specialized training in regulatory frameworks, corporate law, and legal compliance.
Skills
- Microsoft Office
- Google Suite
- Advanced EMR and EHR software navigation
- Customer Service Excellence
- Documentation
- Teamwork
- Medical Terminology
- Clerical and Office Support
- HIPAA and Patient Privacy Rights
- Electronic Health Records
- Electronic Medical Records
Additional Certifications Courses
- Cardiopulmonary Resuscitation (CPR)
- Certified Municipal Clerk
- Conflict Resolution for Women
- Electronic Medical Record Systems
- Epic
- Greenway
- Canopy
- Athena Health
- Allscripts
- Customer Service Excellence
- Microsoft Office Proficiency
- Documentation
Work Preference
Job Search Status
Open to workLocation Preference
HybridSalary Range
$18/hr - $30/hrTimeline
Registration Clerk and Customer Service Representative - Hamilton Community Health Network
03.2026 - Current
Monitoring Technician - Premier Security Solutions
08.2024 - 12.2025
Program Coordinator - Genesee County
05.2024 - 07.2024
Deputy Clerk - City of Flint - Clerk's Dept.
02.2024 - 05.2024
Service Coordinator - State of Michigan - Foster Care Unit
04.2023 - 08.2023
Medical Scribe - Oak Street Health
08.2022 - 11.2022
Patient Registration Clerk - Hurley Medical Center
05.2016 - 04.2019
Central Michigan University - MUNICIPAL CLERK CERTIFICATION,
UNIVERSITY of MICHIGAN-FLINT - BACHELOR OF ARTS, POLITICAL SCIENCE
CENTRAL MICHIGAN UNIVERSITY - ASSOCIATES IN BUSINESS ADMINISTRATION, LEGAL STUDIES