ALICIA BROWN
VIP Community Services
Bronx,NY
1
Certification
22
years of professional experience
Experienced Case Management Professional with 15 years in behavioral health, substance use, housing, and medical support. Specializes in care coordination, advocacy, and discharge planning while managing complex caseloads. Collaborates with interdisciplinary teams to ensure continuity of care and stability for clients. Focused on empowering individuals through customized strategies that enhance well-being and foster positive outcomes.
Work History
CASE MANAGER
1 Year 3 Months- Completed client assessments and developed coordinated plans addressing medical, psychosocial, substance use, and discharge needs to enhance overall client well-being.
- Coordinated referrals to behavioral health, vocational, education, nutrition, dental, and community services to ensure comprehensive support for clients.
- Maintained regular client follow-up, addressed barriers to service engagement, and documented services to promote continuity of care.
PEER ADVOCATE
2 Years 10 Months- Connected women with serious mental illness to substance treatment, medical care, recovery resources, and housing support to promote holistic recovery.
- Coordinated transportation and access to HRA, SSA, medical, and housing appointments, facilitating weekly housing needs groups to address immediate and ongoing housing challenges.
- Recorded progress and housing updates in CARES, ETO, and Salesforce, ensuring confidentiality and accurate tracking of client outcomes.
- Supported operations of women's mental health shelter by coordinating resources and services.
CASE MANAGER IV – SENIOR
3 Years 9 Months- Managed 25–30 clients with diverse mental health, physical health, and substance use needs, facilitating their recovery journeys.
- Coordinated comprehensive care plans, including medication and financial management, referrals, and support groups, in collaboration with interdisciplinary partners.
- Documented client progress in AWARDS, CERNER, and CARES; facilitated employment readiness, conducted job searches, and arranged vocational referrals.
- Provided stabilization support at Long Acre facility
RESIDENTIAL COUNSELOR
6 Years 2 Months- Assessed client needs and provided tailored nonclinical support in housing, employment, finances, and behavioral health, enhancing overall client well-being.
- Connected clients with essential resources for food, clothing, housing, employment, and health, while maintaining comprehensive service plans and progress records to track outcomes.
- Utilized de-escalation techniques and appropriately escalated behavioral concerns, ensuring a safe environment for clients and staff.
MILIEU COUNSELOR
5 Years 7 Months- Delivered individual and group support in residential treatment settings, ensuring a safe and structured environment for residents.
- Facilitated communication of resident needs to treatment teams, accurately documented incidents and progress, and administered medication according to physician orders and program procedures.
- Supervised youth within residential milieu, maintaining safety and consistent behavior expectations.
- De-escalated conflicts using trauma-informed interventions and supportive redirection techniques.
- Documented incidents, observations, and client progress in daily shift records.
TREATMENT UNIT CLERK – WARDS 3A & B
1 Year 11 Months- Maintained confidential behavioral health records and accurately entered psychiatrist appointments into electronic systems to ensure seamless patient care.
- Reviewed patient demographics, insurance details, ICD codes, and diagnoses to facilitate precise clinical documentation and support care coordination.
- Worked at temporary agency providing administrative support.
Education
- Social Sciences Coursework
High School Diploma
Skills
Case Management
Care Coordination
Behavioral health referrals
Client Advocacy
Health records management
Crisis intervention
Community resources
Certification
- CPI Certification — Mar 2026 – Mar 2028
- CPR/First Aid Certification — Mar 2026 – Mar 2028
- Naloxone Training — Mar 2026 – Mar 2028
- Fire Safety Certification — Mar 2025 – Mar 2028
- AED Certification
- AMAP
- BLS Certification
Timeline
CASE MANAGER
VIP Community Services
08.2025 - CurrentRead More
PEER ADVOCATE
Lenox Hill Neighborhood House
07.2022 - 05.2025Read More
CASE MANAGER IV – SENIOR
CUCS / Center for Urban Community Services
07.2018 - 04.2022Read More
RESIDENTIAL COUNSELOR
Postgraduate Center for Mental Health
03.2012 - 05.2018Read More
MILIEU COUNSELOR
Jewish Childcare Association
07.2006 - 02.2012Read More
TREATMENT UNIT CLERK – WARDS 3A & B
Manhattan State Psychiatric Center
07.2004 - 06.2006Read More
Grace H. Dodge Career and Technical High School
High School Diploma
Read More
CUNY Hunter College
from Social Sciences Coursework
Read More