Alicia Byrd
Aurora,CO
Summary
Bilingual English/Spanish professional with 4+ years of experience in a role requiring strong communication, attention to detail, confidentiality, accuracy, and adherence to established procedures. Experienced in maintaining detailed records, handling sensitive personal information, communicating professionally with families and management, and managing multiple responsibilities. Comfortable using technology and eager to learn new software, systems, and banking processes. Completed college coursework in Accounting and motivated to apply strong customer service and organizational skills to an entry level banking position while continuing to learn and grow within the company.
Overview
8
8
years of professional experience
Work History
QMAP
The Ivy at Cherry Hills
02.2026 - Current
- Followed company policies and procedures while managing multiple responsibilities throughout each shift.
- Communicated professionally with residents, families, management, and coworkers on a daily basis.
- Adapted to different personalities, situations, and changing priorities.
- Maintained confidentiality when handling personal and sensitive information.
- Documented daily activities, observations, incidents, and other important information accurately.
- Responded to questions , concerns, and changing needs while maintaining a calm and professional approach.
QMAP
Nightingale Lane
06.2022 - 01.2026
- Maintained accurate documentation and records while following established company procedures.
- Communicated regularly with residents, families, management and coworkers regarding needs, concerns, and important updates.
- Followed detailed procedures related to medication administration, safety, documentation, and resident care.
- Reported important changes, concerns, and incidents to appropriate management, and healthcare personnel.
- Maintained professionalism and discretion when dealing with sensitive situations.
- Worked independently while maintaining reliability, accountability, and consistent attention to assigned responsibilities.
Cleaner
Home Cleaning Centers of America
04.2018 - 04.2019
- Supervised cleaning teams to ensure adherence to health and safety standards.
- Implemented efficient cleaning protocols, enhancing workflow and client satisfaction.
- Maintained attention to detail and high standards of cleanliness and organization.
- Trained new staff on best practices for effective cleaning techniques and equipment usage.
- Conducted quality inspections to maintain high cleanliness standards across all assignments.
- Resolved client concerns promptly, fostering strong relationships and repeat business opportunities.
Education
No Degree -
Emily Griffith Technical College
Denver, CO06-2027
High School Diploma -
Mcclain High School
Lakewood, CO02-2022
Skills
- Customer Service
- English and Spanish
- Microsoft Excel
- Microsoft Word
- Record Keeping
- Problem Solving
- Confidentiality
- Electronic Documentation
- Strong Communication
- Time Management
- Teamwork
Timeline
QMAP
The Ivy at Cherry Hills
02.2026 - Current
QMAP
Nightingale Lane
06.2022 - 01.2026
Cleaner
Home Cleaning Centers of America
04.2018 - 04.2019
No Degree -
Emily Griffith Technical College
High School Diploma -
Mcclain High School