Alicia Calvillo
Summary
Dynamic and adaptable, I excelled at Glass Inc by enhancing customer satisfaction and sales through expert product knowledge and exceptional communication. Leveraging skills in problem-solving and multitasking, I significantly contributed to team efforts and sales targets. My experience is underpinned by a strong foundation in cash handling and customer engagement, driving positive outcomes in fast-paced environments.
Overview
2
2
years of professional experience
Work History
Customer Sales Representative
Glass Inc
07.2023 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Assisted call-in customers with questions and orders.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Described product highlights and benefits to help guide purchasing decisions.
- Educated customers on promotional options, sales policies and methods for obtaining desired results from company offerings.
- Contacted potential customers to capitalize on sales opportunities.
- Verified delivery schedules and processes.
- Upsold additional products or services when appropriate, contributing to higher average transaction values per sale.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Strengthened communication skills through regular interactions with others.
Retail Sales Associate
Lakepointsports PBR
10.2022 - 07.2023
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Used in-store system to locate inventory and place special orders for customers.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Education
High School Diploma -
Cass High School
White, GA05-2022
Skills
- Patience and resilience
- Market awareness
- Cash Handling
- Product Knowledge
- Customer Engagement
- Teamwork and Collaboration
- Problem-Solving
- Attention to Detail
- Time Management
- Multitasking
- Adaptability
Languages
Spanish
Native or Bilingual
Timeline
Customer Sales Representative
Glass Inc
07.2023 - Current
Retail Sales Associate
Lakepointsports PBR
10.2022 - 07.2023
High School Diploma -
Cass High School