Alicia Campbell
Virginia Beach,VA
Summary
Dedicated administrative professional, well-versed in communication and team building, with 10+ years of healthcare industry experience. Able to provide administrative support and function as the primary interface between the patient and the provider. Capable of coordinating the efficient flow of patients, while remaining focused on managing priorities, and ensuring patient confidentiality.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Patient Care Coordinator
Quality Dme
Virginia Beach, Virginia
07.2025 - Current
- Coordinated CPAP equipment distribution to ensure timely patient access.
- Assisted patients with mask fittings and troubleshooting CPAP devices.
- Educated patients on proper CPAP usage and maintenance procedures.
- Maintained accurate records of patient interactions and equipment usage logs.
- Maintained detailed records of all patient interactions including follow-up notes.
Pass Cardiac Scheduler
Sentara Healthcare
Norfolk, Virginia
12.2024 - 07.2025
- Coordinated staff schedules to optimize patient care and resource allocation.
- Managed appointment scheduling using electronic health record systems.
- Maintained communication with patients regarding appointment updates and changes.
- Trained new staff on scheduling software and best practices for efficiency.
- Ensured compliance with regulatory requirements in scheduling processes.
Neuroscience Scheduler
Sentara Healthcare
Virginia Beach, VA
09.2023 - 12.2024
- Checked physician orders and schedule availability to make accurate appointments for tests and surgical procedures.
- Communicated with patients to resolve inquiries, schedule appointments, and address billing questions.
- Evaluated medical insurance details, and informed patients of uncovered fees.
- Assisted patients with canceling and rescheduling appointments.
- Informed patients about the needed medical tests and procedures.
- Communicated with patients with compassion, while keeping medical information private.
Central Scheduler
Sentara Healthcare
Chesapeake, VA
04.2023 - 09.2023
- Set and managed patient radiology appointment schedules using Epic.
- Evaluated medical insurance details and informed patients of uncovered fees.
- Instructed patients regarding how to prepare for appointments.
- Assisted patients with canceling and rescheduling appointments.
- Updated patient information in databases and adhered to confidentiality requirements.
Administrative Associate- Unit
Sentara Healthcare
Norfolk, VA
07.2022 - 04.2023
- Provides administrative support to the OR unit.
- Serves as first point of contact for patients, family members and visitors on unit assigned requiring the application of excellent customer service skills.
- Supports OR department with excellent computer and clerical skills.
- Use EPIC to schedule and post cases for up-coming surgeries.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Prior Authorization Specialist
Tidewater Physicians Multispecialty Group
Virginia Beach, United States
09.2021 - 09.2022
- Reached out to insurance carriers to obtain prior authorization for testing and procedures.
- Used NexGen to schedule appointments and assist patients in check-in and check-out
- Prepared and distributed denial letters, detailing reasons for denial and possible appeal measures.
- Followed document protocols to safeguard confidentiality of patient records and organized patient records and database to facilitate information storage and retrieval.
- Researched denied claims and contacted insurance companies to resolve these issues.
Finance Administrative Technician
Western Tidewater Community Services Board
Suffolk, Virginia
12.2020 - 09.2021
- Used Credible software to process check-ins and check-outs, verify insurance.
- Scanned, received and sent faxes to insurance claims, co-pay assistance information and patient documentation.
- Answered and managed incoming and outgoing calls and greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Education
Bachelor of Science - Healthcare Administration
University of Arizona Global Campus
San Diego, CAAssociate of Applied Science - Medical Administrative Assistant
Ultimate Medical Academy - Clearwater
Clearwater, FLSkills
- Medical Administrative Assistant
- Excellent communication
- Self-motivated
- Payment collection, Appointment Scheduling
- Insurance verifying
- Release of information
- Document filing and scanning, data entry
- NexGen, Credible, and EPIC EHR software
- Patient care and HIPAA confidentiality
- Appointment scheduling
Certification
Applied Crisis Training (ACT), Western Tidewater Community Service Board- Suffolk, VA
Medication Aide, Providers Plus- Chesapeake, VA
Personal Care Aide (PCA), Homecare with Edna Earl, LLC.- Norfolk, VA
Timeline
Patient Care Coordinator
Quality Dme
07.2025 - Current
Pass Cardiac Scheduler
Sentara Healthcare
12.2024 - 07.2025
Neuroscience Scheduler
Sentara Healthcare
09.2023 - 12.2024
Central Scheduler
Sentara Healthcare
04.2023 - 09.2023
Administrative Associate- Unit
Sentara Healthcare
07.2022 - 04.2023
Prior Authorization Specialist
Tidewater Physicians Multispecialty Group
09.2021 - 09.2022
Finance Administrative Technician
Western Tidewater Community Services Board
12.2020 - 09.2021
Bachelor of Science - Healthcare Administration
University of Arizona Global Campus
Associate of Applied Science - Medical Administrative Assistant
Ultimate Medical Academy - Clearwater