Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Alicia Casey

La Grange,KY

Summary

As a dedicated Food and Beverage Manager at Omni Hotels, I have successfully climbed the ranks from server to my current role, demonstrating unwavering commitment and a strong work ethic. My extensile experience all aspects food and beverage operations enables me to effectively lead teams and optimize service quality. I am passionate about mentoring staff and implementing innovative strategies that drive operational success and elevate guest experience.

Overview

4
4
years of professional experience
1
1
Certification

Work History

General Manager

Neighborhood Services - Omni Louisville Hotel
Louisville, KY
10.2023 - Current
  • I oversee daily operations of a three-meal restaurant and in-room dining services, ensuring exceptional guest experiences and operational efficiency.
  • Managing a diverse team of 43 staff members, fostering a positive workplace culture through effective coaching, training, and performance management.
  • Collaborating with the hotel's executive leadership to enhance the overall guest experience, leading initiatives that integrate dining services with hotel amenities.
  • Managing all aspects of daily business operations, including payroll, staffing, scheduling, inventory control, and customer service.
  • Assisting in the recruitment process by interviewing potential candidates for open positions.

Assistant General Manager

Bobs Steak & Chophouse, Pin & Proof & Library Bar
Louisville, KY
04.2020 - 10.2023
  • Monitored inventory levels and placed orders for new stock as needed.
  • Collaborated with other departments to develop innovative solutions for complex problems.
  • Developed and implemented effective strategies to maximize sales and profits.
  • Assisted in the planning, contracting, and execution of private dinners at Bob's Steak and Chop House, as well as private events and buyouts within Pin and Proof. Ensured all details were meticulously managed and regularly reviewed for quality assurance and guest satisfaction.

Education

Associate of Science - Practical Nursing

Jefferson Community College
Louisville, KY
02-2012

Skills

  • Leadership and Team Management
  • Restaurant Operations Management
  • Financial Acumen
  • Guest Experience Enhancement
  • Drink Menu Development

Accomplishments

  • Manager of the Quarter Q2 2023 Omni Louisville Hotels
  • Manager of the Quarter Q1 2024 Omni Louisville Hotels

Certification

  • ServSafe

Timeline

General Manager

Neighborhood Services - Omni Louisville Hotel
10.2023 - Current

Assistant General Manager

Bobs Steak & Chophouse, Pin & Proof & Library Bar
04.2020 - 10.2023

Associate of Science - Practical Nursing

Jefferson Community College

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Alicia Casey