Alicia Castro

Conducted comprehensive research and validation of client profile information,
ensuring database accuracy for over 500+ high-risk accounts.
• Monitored internal controls and ensured full compliance with regulatory
requirements such as AML and OFAC.
• Led periodic reviews of client accounts and transaction activities, identifying
and escalating suspicious behavior.
• Collaborated with cross-functional teams to improve compliance processes,
reducing processing times while maintaining strict standards.
• Provided mentorship to junior analysts on compliance standards and internal
controls.

Delivered financial services including check cashing, loans, utility payments,
and international wire transfers, assisting an average of 100 customers per day.
• Resolved customer complaints and inquiries with a 99% satisfaction rate,
consistently maintaining service excellence and client retention.
• Marketed and promoted company services, driving an increase in product sales
by proactively engaging with customers and addressing their financial needs.
• Managed cash handling, inventory, and back-office operations to ensure
smooth and compliant day-to-day functions.