Alicia Castro
Summary
Accomplished KYC Analyst with over 8 years of experience in financial compliance, specializing in anti-money laundering (AML) and know your customer (KYC) processes. Adept at conducting thorough research and risk assessments to identify suspicious activities, maintain data accuracy, and optimize organizational compliance. Skilled in financial services, client relations, and compliance operations. Eager to leverage expertise in compliance and financial regulations to drive operational excellence within a dynamic financial institution.
Overview
9
9
years of professional experience
1
1
Certification
Work History
KYC Associate Analyst
Citibank
03.2020 - Current
- Conducted comprehensive research and validation of client profile information, ensuring database accuracy for over 100+ high-risk accounts
- Monitored internal controls and ensured full compliance with regulatory requirements such as AML and OFAC
- Led periodic reviews of client accounts and transaction activities, identifying and escalating suspicious behavior
- Collaborated with cross-functional teams to improve compliance processes, reducing processing times while maintaining strict standards
- Provided mentorship to junior analysts on compliance standards and internal controls
Call Center Agent
Foundation CCC
06.2024 - 11.2024
- Enhanced call center efficiency by effectively managing high call volumes and multitasking in a fast-paced environment
- Exceeded daily call center metrics, consistently maintaining a high level of productivity and customer satisfaction
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction
Delivery Driver
Uber Technologies Inc.
05.2024 - 06.2024
- Managed multiple deliveries simultaneously, maximizing efficiency and productivity
- Utilized GPS systems effectively for accurate routing and delivery time estimates
- Enhanced customer satisfaction by delivering orders promptly and accurately
Driver
Lyft
10.2023 - 06.2024
- Provided safe and reliable transportation for passengers
- Achieved safe driving records by consistently following traffic rules and regulations
Seasonal Associate
Carters
11.2023 - 12.2023
- Interacting with customers and employees to create a positive store environment
- Maximizing sales by maintaining a neat, clean, organized store
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained
Head Teller
Citibank
02.2016 - 02.2020
- Work closely with the KYC department (e.g., compliance, legal, operations) to address KYC issues and streamline processes.
- review the documentation submitted by customers to ensure it meets regulatory standards and the bank's policies prior to KYC department submission.
- communicate with customers to explain KYC requirements and the importance of providing complete and accurate information.
- Assist in gathering additional documentation or information required for high-risk customers as part of the EDD process.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches
- Provided customers with appropriate literature on banking products and services
- Managed daily bank operations by processing customer transactions and providing exceptional customer service
Education
High School Diploma -
Huntington Park High School
Skills
- Compliance & Risk Management
- KYC
- Compliance Regulations
- Transaction Review
- Data Analysis
- Transaction Monitoring
- Customer Service
- Financial Solutions
- Problem Resolution
- Client Relations
- Microsoft Office Suite
- OFAC
- Bank Secrecy Act (BSA)
- Risk Assessment
- Enhanced Due Diligence (EDD)
- Database Management
- Financial Services Software
- Communication
- Team Leadership
- AML
- USA Patriot Act
- Sanctions Screening
Certification
- Compliance & Risk Management
- KYC
- Compliance Regulations
- Transaction Review
- Data Analysis
- Transaction Monitoring
- Customer Service
- Financial Solutions
- Problem Resolution
- Client Relations
- Microsoft Office Suite
- OFAC
- Bank Secrecy Act (BSA)
- Risk Assessment
- Enhanced Due Diligence (EDD)
- Database Management
- Financial Services Software
- Communication
- Team Leadership
- AML
- USA Patriot Act
- Sanctions Screening
Timeline
Call Center Agent
Foundation CCC
06.2024 - 11.2024
Delivery Driver
Uber Technologies Inc.
05.2024 - 06.2024
Seasonal Associate
Carters
11.2023 - 12.2023
Driver
Lyft
10.2023 - 06.2024
KYC Associate Analyst
Citibank
03.2020 - Current
Head Teller
Citibank
02.2016 - 02.2020
High School Diploma -
Huntington Park High School