Alicia C. Gambrell
Charlotte,NC
Summary
Culinary Professional experienced in delivering exceptional customer service across diverse business environments. Achieved positive customer experiences through creative event planning and catering, supported by a solid understanding of business practices from accounting. Focused on enhancing organizational brand by adapting to challenges and consistently meeting company needs.
Overview
2025
2025
years of professional experience
Work History
Prep / Catering Cook
TRAIL HOUSE
Indian Trail, NC
02.2023 - 03.2024
- Coordinated food service stations and managed venue accommodations, overseeing setup and tear-down of furniture and equipment to meet customer guidelines.
- Accurately estimated amount of food to prepare for events.
- Managed food inventory and ensured freshness of ingredients daily.
- Ensured compliance with food safety regulations and sanitation practices.
- Organized storage areas for food items purchased for catering services in accordance with health standards.
- Practiced various safety methods daily to avoid food spoilage and food borne illnesses.
- Analyzed recipes to establish competitive menu prices based on food cost, labor, and overhead.
- Prepared a variety of foods according to exact instructions and recipe specifications.
Event Chef/Prep Cook
QC CATERING
Charlotte, NC
04.2021 - 12.2023
- Managed food preparation and cooking for large-scale catering services, ensuring quality and efficiency in meal delivery.
- Prepared diverse menus for various events, ensuring culinary excellence and creativity.
- Executed food service during events, contributing to high guest satisfaction and positive dining experiences.
- Collaborated with event planners to customize menus that met client preferences and enhanced event experiences.
- Ensured all meals were served on time by closely monitoring cook times throughout service hours.
- Maintained high standards of kitchen cleanliness and food safety protocols.
- Assisted with setup and breakdown of buffet lines before and after each event.
- Verified safe and appropriate food temperatures and sanitary conditions of banquet and foodservice areas.
Cook
MECKLENBURG HEALTH & REHABILITATION
Charlotte, NC
08.2021 - 10.2022
- Prepared nutritious meals according to dietary guidelines, ensuring resident health and satisfaction.
- Assisted in menu planning to align with resident preferences and nutritional needs, enhancing meal enjoyment.
- Ensured timely meal service during scheduled dining hours for all residents.
- Collaborated with dietary staff to ensure food safety standards were upheld.
- Followed established procedures and requirements for safe food handling, storage and service.
- Used standardized recipes and other instructions to prepare food.
- Maintained safe operations of food prep equipment to reduce complications and retain safety procedures.
Line Cook
MIDWOOD SMOKE HOUSE
Charlotte, NC
04.2020 - 06.2021
- Cooked multiple orders simultaneously during busy periods.
- Operated fryers and grills according to instructions to maintain safety and food quality.
- Monitored food safety standards, ensuring compliance with regulations to maintain quality and safety.
- Followed proper food handling methods and maintained correct temperature of food products.
- Ensured cleanliness and organization of kitchen workstations to support efficient operations.
- Stocked and organized ingredients and supplies to facilitate smooth daily kitchen operations.
- Followed health and safety standards to ensure safe working environment for employees and customers alike.
Cleaner
Tippy Cleaning Service
Charlotte, NC
03.2024 - 2026
- Cleaned and sanitized residential and commercial spaces, ensuring high standards of cleanliness and hygiene.
- Organized and coordinated cleaning schedules, aligning with client preferences and timelines.
- Followed safety protocols, maintaining a consistently hazard-free environment for clients and staff.
- Implemented best practices for eco-friendly cleaning methods consistently.
- Reported maintenance issues to management promptly for resolution.
Data Entry Clerk
MANPOWER
Charlotte, NC
01.2003 - 2026
- Entered data accurately into company databases and systems.
- Performed data entry from paper documents, emails, and other sources into computer systems.
- Reviewed documents for completeness and accuracy, ensuring readiness for processing.
- Updated records with new or revised information to maintain data integrity.
- Organized electronic and physical filing systems to ensure efficient retrieval.
Clerical Support/Account Clerk
KELLY SERVICES
Richmond, VA
11.1991 - 2026
- Processed invoices and payments with accounting software to ensure timely financial transactions.
- Maintained accounts payable operations by entering vendor bills, printing checks, and setting up electronic debits to ensure timely vendor payments.
- Processed accounts receivable payments and deposits.
- Coordinated with vendors to resolve billing discrepancies and inquiries.
- Collaborated with team members to ensure compliance with accounting policies.
- Reviewed expense reports for accuracy and compliance with internal policies, facilitating accurate budget management.
- Maintained accurate financial records and account reconciliations.
- Assisted with month-end close process by preparing accruals and adjusting entries.
Rural Carrier Assistant
UNITED STATES POSTAL SERVICES
Charlotte, NC
2016 - 2018
- Delivered mail and packages to rural addresses efficiently.
- Sorted incoming and outgoing mail to ensure accurate distribution.
- Addressed customer delivery issues and inquiries to enhance service satisfaction.
- Followed strict package safety standards to protect customers and team members.
- Greeted customers with a pleasant attitude and offered assistance with mail-related issues.
- Conducted daily vehicle inspections of assigned vehicle.
- Collected outgoing mail from customers for efficient processing.
- Provided customer service by answering questions about postal services.
- Collected mail from customers and brought back to the facility for processing and sorting.
Clerical Support
CORE STAFFING
Charlotte, NC
- Supported municipal operations by processing financial transactions, reconciling vendor invoices, delivering on-call clerical support to district offices and assisting with month-end accounting.
- Delivered administrative and clerical support to enhance business office operations.
- Facilitated clerical support for staff members, ensuring streamlined office processes.
- Provided clerical support such as filing documents, photocopying materials, scanning documents into digital format.
- Executed general administrative and clerical tasks including mailing, scanning, faxing, and copying for management.
- Performed clerical support tasks for senior staff, including proofreading documents, answering phones, and preparing packages.
- Provided clerical support to other departments, including data entry and document preparation.
- Provided administrative and clerical support to the team, including preparing documents, reports, presentations and spreadsheets.
Education
ACE Certificates - Adult continuing Education classes including Stephen Covey’s 7 and 8 habits of Highly Effective People, Career life plan Portfolio and Creating Business Plan, Interviewing and Resume Writing
Community of Transition
Charlotte, NC01-2013
Graduate - culinary skills, ServSafe Certification
Community Culinary School of Charlotte
Charlotte, NC06-2020
Certification - Basic Construction, Forklift OSHA 10 Certification
Goodwill Industries
Charlotte, NCCredits - Accounting
Virginia Commonwealth University
Richmond, VACredits - Accounting
Borough of Manhattan
New York, NYGED -
Julia Richmond H.S.
New York, NYSkills
- Budgeting skills
- Health and safety compliance
- Janitorial Skills
- Food safety compliance
- Time management
- Multitasking and organization
- Cleaning chemicals knowledge
- Sanitation equipment use
- Effective communication
- Organizational skills
- Food handling
- Scheduling
- Microsoft software
- Data Entry
- Workplace safety
- Foodservice Skills
- Industrial Food Service Equipment
- Commercial Food Handling
- Dining Hall Regulation
- Mail Delivery
- Parcel Delivery
- Communication skills
- Proofreading
- Multitasking skills
- Safety compliance
- Problem resolution
- Attention to detail
- Verbal and written communication
Timeline
Cleaner
Tippy Cleaning Service
03.2024 - 2026
Prep / Catering Cook
TRAIL HOUSE
02.2023 - 03.2024
Cook
MECKLENBURG HEALTH & REHABILITATION
08.2021 - 10.2022
Event Chef/Prep Cook
QC CATERING
04.2021 - 12.2023
Line Cook
MIDWOOD SMOKE HOUSE
04.2020 - 06.2021
Data Entry Clerk
MANPOWER
01.2003 - 2026
Clerical Support/Account Clerk
KELLY SERVICES
11.1991 - 2026
Clerical Support
CORE STAFFING
Rural Carrier Assistant
UNITED STATES POSTAL SERVICES
2016 - 2018
ACE Certificates - Adult continuing Education classes including Stephen Covey’s 7 and 8 habits of Highly Effective People, Career life plan Portfolio and Creating Business Plan, Interviewing and Resume Writing
Community of Transition
Graduate - culinary skills, ServSafe Certification
Community Culinary School of Charlotte
Certification - Basic Construction, Forklift OSHA 10 Certification
Goodwill Industries
Credits - Accounting
Virginia Commonwealth University
Credits - Accounting
Borough of Manhattan
GED -
Julia Richmond H.S.