Alicia Clark
Fargo,ND
Summary
Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
Work History
Customer Service Supervisor
Unifi Aviation
Fargo, ND
11.2021 - Current
- Supervised customer service team to ensure quality support and efficient operations.
- Trained new staff on company policies and customer service protocols.
- Resolved customer complaints by coordinating with relevant departments for effective solutions.
- Answered phone calls and responded to questions and concerns.
- Resolved escalated customer disputes in a timely manner while maintaining good relationships with customers.
Teller
North Dakota Horse Park
West Fargo, ND
07.2018 - Current
- Managed cash drawer, ensuring proper balance throughout the day.
- Trained new tellers on operational procedures and best practices.
- Balanced cash drawers on a daily basis.
- Handled large volumes of currency quickly and accurately with minimal errors.
- Verified customers' identification to ensure compliance with laws and regulations.
Front Desk Receptionist
Days Inn By Wyndham
Fargo, ND
06.2020 - 07.2021
- Greeted visitors warmly and directed them to appropriate departments.
- Managed incoming calls and routed them to relevant staff members.
- Maintained organized front desk area, ensuring a professional appearance.
Server
Ruby Tuesday
Fargo, ND
04.2019 - 11.2019
- Collaborated with kitchen staff to deliver accurate food orders promptly.
- Provided exceptional customer service in a fast-paced restaurant environment.
- Handled cash and processed payments efficiently during busy shifts.
- Maintained cleanliness and organization of dining area throughout service hours.
- Engaged with guests to enhance their dining experience through personalized service.
Education
High School Diploma -
West Fargo High School
West Fargo, ND05-2011
Skills
- Problem solving
- Time management
- Customer service
- Teamwork and collaboration
- Training and mentoring
References
References available upon request.
Timeline
Customer Service Supervisor
Unifi Aviation
11.2021 - Current
Front Desk Receptionist
Days Inn By Wyndham
06.2020 - 07.2021
Server
Ruby Tuesday
04.2019 - 11.2019
Teller
North Dakota Horse Park
07.2018 - Current
High School Diploma -
West Fargo High School
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