Alicia Coan
Palestine,TX
Summary
Seasoned IT professional with over 29 years of experience in managing and enhancing technology infrastructure within educational settings. Demonstrates a strong track record of leading teams to deliver user-centric solutions and robust system support, ensuring operational excellence and alignment with organizational goals. Skilled in navigating technological advancements to drive efficiency and improve service delivery. Eager to contribute a strategic vision and in-depth expertise to further organizational success.
Overview
30
30
years of professional experience
Work History
Director of Infrastructure
Trinity Valley Community College
Athens, TX
09.2024 - Current
- Oversaw daily operations and team development, ensuring efficient infrastructure management.
- Led budget planning and technology evaluation, aligning resources with strategic objectives.
- Facilitated cross-departmental collaboration on key IT projects, enhancing service delivery.
- Spearheaded system upgrades and migrations, improving operational effectiveness.
- Achieved timely resolution of high-level service requests, enhancing user satisfaction.
Director of System Support Services
Trinity Valley Community College
Athens, TX
09.2015 - 09.2024
- Managed System Support Services team and ERP programmers.
- Managed departmental budget planning and allocation.
- Led migration from Exchange to M365 email services.
- Oversaw the shift of archival services to Barracuda Cloud.
- Teamed up with Ellucian for successful implementation of Colleague ERP on Microsoft Windows platform.
- Oversaw administration of all components within the Colleague ERP system.
- Provided exemplary helpdesk service and support to assist customers.
Sr. Systems Administrator
Trinity Valley Community College
08.2009 - 09.2015
- Maintain systems to support employees' work objectives and students' learning goals.
- Assisted users with issues related to file shares and printers.
- Executed project aimed at enhancing backup equipment.
- Implemented process enhancements for domain upgrades from Windows 2002 to Windows 2012.
- Oversaw TVCC domain management for entire organization.
- Executed SAN and VMware environment integration.
- Assisted in planning and implementing student email services.
- Directed the rollout of Image Now storage systems.
- Administered diverse environments within Microsoft Windows servers.
- Enhanced laboratory cost-effectiveness through the implementation of Faronics Deep Freeze and Power Save.
- Provided exemplary helpdesk service and support to assist customers.
Network Analyst
Trinity Valley Community College
10.2002 - 08.2009
- Managed maintenance of computer hardware and software for all users.
- Streamlined WSUS tasks for domain computers and servers.
- Contributed to bringing additional facilities and users online.
- Apply required changes to Cisco switch settings.
- Designed and deployed non-tape backup system.
- Provided exemplary helpdesk service and support to assist customers.
Adjunct Faculty
Trinity Valley Community College
09.2003 - 12.2005
- Taught COSC 1301 Microcomputer Applications and ITSC 1325 Personal Computer Hardware to students at the community college.
- Taught COSC 1301 Microcomputer Applications at the community college.
Lab Coordinator – Palestine Campus
Trinity Valley Community College
01.1995 - 10.2002
- Managed software programs used by employees and students.
- Maintained equipment used by employees and students.
- Guided students in troubleshooting software problems related to coursework.
- Supported staff in transitioning from standalone computers to networked systems.
- Guided users on updated email systems.
- Provided support for file-sharing protocols.
- Assisted with network printing processes.
- Provided exemplary helpdesk service and support to assist customers.
Education
A.A.S. - Computer Science
Trinity Valley Community College
12.1994
Skills
- Ellucian Colleague ERP proficient
- Hyland Perceptive Content Expertise
- M365 Application Expertise
- Azure and Active Directory proficient
- VMware Administration
Activities
- Alumni of Phi Theta Kappa Iota Alpha Chapter.
- Advisor of Phi Theta Kappa Iota Alpha Chapter – Palestine 1996-2002.
Timeline
Director of Infrastructure
Trinity Valley Community College
09.2024 - Current
Director of System Support Services
Trinity Valley Community College
09.2015 - 09.2024
Sr. Systems Administrator
Trinity Valley Community College
08.2009 - 09.2015
Adjunct Faculty
Trinity Valley Community College
09.2003 - 12.2005
Network Analyst
Trinity Valley Community College
10.2002 - 08.2009
Lab Coordinator – Palestine Campus
Trinity Valley Community College
01.1995 - 10.2002
A.A.S. - Computer Science
Trinity Valley Community College
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