Customer Service Representative with 20 years experience, computer literate. Ability to type 65wpm, Business graduate with strong management and customer service experience. Acknowledged for excellent resolution skills and public relation abilities. Seeking to begin career with an entry-level Marketing position in a respectable company. Dedicated Security Site Supervisor consistently optimizes performance, procedures and training effectiveness by evaluating current protocols and developing strategic improvements. Forward-thinking and detail-oriented manager with adaptable approach to solving routine and complex daily problems. Over 5 years of progressive experience in security.
Hi, I’m
Alicia Cooper
Stockbridge,GA
Summary
Overview
12
years of professional experience
1
Certification
Work History
Allied Universal Security ServicesAtlanta, GA
Security Site Supervisor
01.2020 - Current
Job overview
- Managed team schedules to provide effective security coverage for building needs.
- Wrote and submitted daily reports on security team operations.
- Provided guidance to security staff on appropriate courses of action for diverse situations.
- Removed unauthorized persons from facility grounds.
- Upheld strict security and safety procedures to protect business from financial losses due to theft or careless mismanagement.
- EMT Officer/ render first aid when needed to both security as well as contracted employees
- Managed a team of 22 employees(officers)
KrogerDecatur, Georgia
Sales Representative/Cashier
Youth, Customer Service Representitive
09.2018 - Current
Job overview
- Dekalb
- Handle all transactions
- Order Supplies for Fuel Center
- Handle any questions or concerns customers may have
- Make sure fuel center is properly stocked/ clean and running smoothly
- Handle all safe drops/deposits
Liberty medical LLCMaplewood, NJ
Parent Aide
02.2015 - 10.2017
Job overview
- Made visits to homes to assist and assess behavior between parents & children
- Document all activities during visit
- Report any strange activities or neglect.
Walmart, New Jersey
Customer Service Representative
01.2005 - 11.2007
Job overview
- My position started out as customer service rep
- I then changed to a cashier, and after 2yrs I went to overnights
- I learned very much from different angles
- Its important to learn the company as much as possible.
Education
Career Institute of Health and Technology
Certification in Medical assistance
University Overview
Skills
- Attention to detail
- Customer acquisition
- Dependable
- Detail oriented
- Documentation and reporting
- Asset Securing
- Operational Effectiveness
- Contingency Planning
- Skilled in Conflict Resolution
- Security Team Leadership
- Staff Leadership
- Crisis Situations
- Corrective Actions
- Access Controls
- Anti-Harassment Policies
- Problem Identification
- Activity Logging and Reporting
- Facility Policies and Procedures
- Defensive Strategies
- Incident Mitigation
- Site Management
Additional Information
Additional Information
- Additional Information , Willing to relocate to:, Atlanta, , GA , Authorized to work in the US for any employer
Certification
- Certified Medical Assistant
- Guard Card
luxury Travel/owner/CEO
luxury Travel/owner/CEO
I was introduced to a Company that would allow me to start my own Travel business. I jumped at the opportunity. I also am in the position to help people to save on all travel,ad well as start their own business in travel. Helping people is a God given talent and I am so grateful to the gift and to this business called, PLANnet Marketing...
Availability
See my work availability
Not Available
Available
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Timeline
Security Site Supervisor
Allied Universal Security Services
01.2020 - Current
Sales Representative/Cashier
Youth, Customer Service Representitive
Kroger
09.2018 - Current
Parent Aide
Liberty medical LLC
02.2015 - 10.2017
Customer Service Representative
Walmart
01.2005 - 11.2007
Career Institute of Health and Technology
Certification in Medical assistance
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