Alicia Cox

As EA, I was responsible for hiring and supervising household staff, managing a portfolio of real estate assets, and coordinating the family’s daily schedule, appointments, and travel.

• Grew household staff >300% to 15 employees by overseeing hiring process from candidate sourcing & screening to final hiring & onboarding; also managed payroll, time off, and invoicing for household staff & contractors.
• Oversaw maintenance and renovations for $60M (14 unit) real estate portfolio including managing budgets, hiring contractors, and procuring furniture & décor.
• Orchestrated overseas move for 20 people on short notice; coordinated all necessary medical testing, private & commercial flights, deliveries, staff coordination, recreation, and other logistics in peak pandemic conditions.
• Managed complex business & family calendars - booking travel, coordinating children’s activities & care, and ensuring critical business & personal dates and deadlines were never missed.
• Handled planning, logistics, and execution for events ranging from intimate cocktail receptions to elaborate holiday galas. Was responsible for end-to-end execution including décor, table design, vendor sourcing and management, & food and beverage procurement.
• Provided multifaceted services by running errands, managing mail, organizing the home, keeping detailed track of household & maintenance inventory and schedules, among other personal assistant tasks.

As Operations Manager, I was responsible for all aspects of day-to-day store operations including inventory, associate training & scheduling, store opening & closing, cash management, and payroll operations.

• Selected to turn around underperforming high-traffic location, helped transform store to best in district.
• Developed and implemented strategies to maximize customer satisfaction.
• Managed district-wide cosmetic reset team; deployed seasonal updates and installations across six stores.
• Developed and optimized complex weekly schedule for 15 associates while accounting for variables including weekly budget constraints, associate time off, and overtime limits.
• Oversaw deliveries, inventory analysis, cash management, and loss prevention reporting; coordinated with vendors to reconcile discrepancies.
• Interviewed, hired, and trained new employees in all aspects, including POS, cash handling, CFR functions, and customer support in accordance with company standards.